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Form of work
SalaryClient Engagement OfficerOur state government client is seeking a talented and driven Client Engagement Officer. You will be responsible of responsible for providing client-centred support to a diverse range of people. The position deals with clients either in-person, by email or telephone and sound communication skills are required to deal with different situations which may arise.About the role:
- Provide high quality frontline client-centred service delivery and support.
- Escalate or refer special needs clients for appropriate assistance
- Respond to client concerns and complaints
- High level liaison skills in managing internal and external stakeholders as required
- Provides high level administration support for tasks such as managing the dedicated email inbox, rental documentation, and applications
- Supports members of Client Services teams in a range of general administrative duties
- Demonstrated ability to provide high quality customer service to a diverse range of clients.
- A high level of effective communication (oral and written), interpersonal and liaison skills and the ability to develop effective relationships with clients and with support services.
- Demonstrated ability to work both independently and cooperatively in a high paced team environment including the capacity to utilise team resources effectively.
