Client Engagement Officer

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.
Our client is seeking to engage a Client Engagement Officer on a contract.
Contract Length: 3 months
Rate: $52.19/Hour + Super
Security/Eligibility Requirement: Cleared Police Check
WHAT YOU WILL DO
Client Engagement Officers are responsible for providing client-centred support to a diverse range of people. The position deals with clients either in-person, by email or telephone and sound communication skills are required to deal with different situations which may arise. Cultural awareness, some understanding of the complexities of housing and respect for people are important knowledge and attributes for working in for this position.
Client Engagement Officers are responsible for responding to initial client concerns and complaints and are required to work across the Branch's business units, as required, providing both operational and general administrative to support efficient service.
POSITION REQUIREMENTS (Selection Criteria):
Your suitability for this position will be assessed in three key areas:
Skills -

• Demonstrated ability to provide high quality customer service to a diverse range of clients.
• A high level of effective communication (oral and written), interpersonal and liaison skills and the ability to develop effective relationships with clients and with support services.
• Highly developed organisational skills, including a high level of attention to detail, and experience in meeting tight deadlines and achieving results.

Knowledge -

• Experience in using a range of IT business and office applications.

Behaviours -

• Demonstrated ability to work both independently and cooperatively in a high paced team environment including the capacity to utilise team resources effectively.
• A demonstrated commitment to work in accordance with, and uphold the ACT Government Respect, Equity, Diversity and Inclusion Framework, the Directorate's Work Health and Safety system and participative work practices.

Additional requirements:

• Current driver's licence.
• Prior to commencing in this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 will be required.

If you feel you are a suitable candidate submit your application by hitting “Apply for this job”. Alternatively, you can call Neville Smith on 02 6268 9916 or email Neville.Smith@chandlermacleod.com for further discussion.
Please Note - The due date for this submission is 05/02/2024.