• Senior Parts Centre Help Desk Consultant

Oh what a feeling!
We are so much more than just the sum of our parts. Our strength comes from working together, sharing ideas to always find new ways to progress. Together, we are Toyota.
At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential. Afterall, our people are our greatest assets. We do this through employee community engagement, mentorship, development and recognition programs and our annual Women’s Conference.
Together, we are Toyota.
Toyota Motor Corporation Australia is well-recognised for offering:
Fully maintained motor vehicle including insurance and fuel
13.5% superannuation with subsidised income protection, life and total disability insurance
Annual contribution to your private health insurance worth over $1800
Significant family vehicle lease and purchase discounts
Flexible hours and workspaces, with a hybrid of working from home and in the office
Wellness facilities – free onsite gym, end of trip facilities
Free car parking and discounted onsite cafe
Free onsite primary school holiday program
5 days paid domestic and family violence leave
Genuine career development: promotions, rotations, study assistance, paid study leave and paid professional membership
Paid volunteer days to support your community and matched giving program
16 weeks paid primary carers leave, 4 weeks paid parental leave for secondary carers and superannuation paid on unpaid parental leave
What you’ll contribute to
The Aftersales Division is responsible for planning, coordination and execution of all national parts and accessories activities including sales, business development, procurement, supplier management, Dealer support and warehouse operations in order to achieve sales volume, market share, profitability objectives and optimise warehouse operations to global best standards.
The Senior Parts Centre Help Desk Consultant is primarily responsible for effective operation of the Parts Customer Help Desk which are entrusted to provide excellent customer service, communication, and parts consultation to the Dealer Network and Export Distributors. This is done in order to support Dealer and Distributors performance, planning, and supply chain activities across the business, and contribute to the achievement of sales targets and profit objectives
How you’ll make an impact
Implement and review agreed Parts Centre Help Desk processes and procedures consistent with set policies in order to achieve the Division’s objectives.
Plan and coordinate Help Desk tasks and monitors to ensure efficient workflow to achieve Customer Service Excellence.
Develop and lead the implementation of plans to manage urgent issues escalating from the Dealer network and Export Distributors
Monitor and analyse performance against targets for own area and recommends countermeasures where required.
Prepare, monitor and update SOPs for Parts Centre Help Desk to provide the highest level of Customer Service to all TMCA stakeholders.
Update and maintain reporting systems in order to provide the business with accurate and timely information to support planning, budgeting and forecasting activities.
Prepare and communicate relevant Toyota correspondence to the Dealer Network and Export Distributors
Maintain and analyse call centre documentation in order to ensure that any changes in systems, processes, and procedures are documented accurately and reported to the Dealers and Export Customers.
Monitor own task with respect to compliance with all relevant regulations and statutory requirements to minimise Toyota’s risk exposure and liabilities.
Your attributes – If you’ve got one or more, we’d love to hear from you!
Degree qualification or equivalent experience
5+ years’ accumulative experience
Strong understanding of the Dealer network and its operations
Strong Excel skills.
Understanding of the Toyota Parts business including Sales, Operations and Procurement desirable
Excellent problem solving and lateral thinking skills.
Experience in project management desirable
Track record in meeting critical deadlines
Strong stakeholder management and excellent interpersonal skills with the ability to build rapport with all.
Ability to maintain all relevant safety processes and compliance documentation consistently to a high standard.
Make your impossible, possible & apply today!
You’re welcome to find out more by visiting our careers page: .
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We are happy to adjust the recruitment process for your accessibility requirements. Please contact us and let us know your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.
Toyota is an endorsed employer for all women; check out our benefits directly at WORK180.
We don’t require a cover letter or selection criteria to be addressed.
Come with us and help create the future.
Primary Location Altona North - 494 Grieve Parade
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.