Senior Response Services Officer

Why work with us?

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team!

With the vision to be Australia’s most sustainable region - Healthy, Smart, and Creative, council is at the forefront of delivering a number of region-shaping projects that will see the region become a hub for innovation, entrepreneurship and creativity, along with opportunities and a lifestyle for all to enjoy.

About the Role

The Customer Response branch ensures the education, safety and amenity of the Sunshine Coast Community.

To provide urgent response to high priority requests to improve customer service or community outcomes and address politically sensitive matters; often requiring investigation and the application of Council’s Compliance and Enforcement Policy.

• Actively contribute to an effective and efficient investigations program to ensure compliance with Council’s Local Laws and other relevant State and Federal legislation.
• In a timely manner investigate complaints, gather evidence, provide recommendations and develop correspondence including compliance, show cause or enforcement notices.
• Take a lead role in the investigation of sensitive or complex matters requiring an urgent response from Council.
• Compile briefs of evidence, liaise with relevant Response Services employees and Council’s legal representatives and arrange the issuing of summons as required.

About you

As a professional in Response Services, you will have substantial relevant experience with demonstrated ability to apply legislation, policies, standards, regulations and procedures relevant to the area of work.

You will have demonstrated investigative and analytical skills with the ability to actively listen, document briefs of evidence, gather sensitive information and ensure the application of procedural fairness to inform quality recommendations that are in line with Council policy.

You will have strong communication and customer service skills with demonstrated ability to prepare standard business correspondence.

As a requirement of this role, you will possess a Certificate IV in Government (Statutory Compliance) or similar qualifications.

Pre-Employment Medical Required?

Essential to your success is physical agility and the level of fitness, strength and dexterity to carry out labouring and frequent heavy lifting & bending. As such, appointment to this position is subject to completion of a pre-employment medical assessment.

Criminal History Check Required?

Appointment to this position is subject to the satisfactory completion of a Criminal History Check

Our Culture & Employee Benefits

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

• Wellbeing: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities. 
• Flexibility: We know it is important to balance life and work, therefore we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
• Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices. We also pay you 17.5% leave loading and generous Superannuation where council will contribute 12% Superannuation in addition to your 6% superannuation contribution.

How to apply

Your written application should include:

• A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing this criteria; and
• A current resume or curriculum vitae.

Once you have these two documents ready, click ‘Apply Now’ and follow the prompts to complete your application.

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

To learn more about Council’s vision and projects, you can view the Corporate Plan 2023-2027.

For specific enquiries contact Brett Panter during business hours on 0488 981 ***.

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team *********@sunshinecoast.qld.gov.au.

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.