Address
Form of workWork with the collaborative and high performing team to provide student customer service and administration transactional support.
• From $93,017 to $102,676 (HEW Level 6), plus 17% employer's superannuation and annual leave loading.
• Full time, continuing role. Based at Wallumattagal campus, North Ryde.
• High performing team. Hybrid working arrangement.
THE ROLE
Our Enrolment team within Student Shared Services is seeking 2 x Senior Student Administration Officers to provide specialised, higher level or escalated Student Administration, advisory and/or transactional services.
Working in this busy and fast-paced role, you will:
- Provide specialised advice, customer service and complex transactional support to international and domestic students.
- Apply and share specialist knowledge of Student Administration policies, procedures, relevant standards and legislation relating to international and domestic students at the University.
- Undertake complex Student Administration transactional processing using a range of Student Administration systems.
- Review, analyse, assess, communicate and follow-up on complex or specialised student queries in accordance with established policies and procedures, and ensuring the correct application of the University's terms and conditions.
- Ensure specialised Student Administration tasks are proactively and efficiently executed.
- Execute and/or escalate complex student enquiry liaising with multiple internal stakeholders.
- Contribute to projects and initiatives that support student services, process and systems improvement.
- Monitor own workload and work application to support high quality and effective individual and team work outcomes, prioritising time and tasks to meet targets and timelines.
- Develop and maintain reporting regarding Student Administration customer service and/or transactions.
- Develop and maintain relationships with internal and external stakeholders.
About You
You will have experience in supporting students and in the interpretation and application of policies and procedures, as well as ability to quickly learn new processes and systems. You are highly organised, have excellent attention to detail, and able to manage high volume workload to deliver to deadlines.
You have strong communications skills to engage with and maintain relationships with internal and external stakeholders and people from diverse backgrounds and cultures.
About Us
Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation 58 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today.
We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Take a look at the staff benefits on offer.
To Apply
To be considered for this position, please apply online and attach your resume and a separate cover letter that outlines how you meet the selection criteria below:
- Experience in customer service or administration.
- Knowledge of the higher education system.
- Ability to contribute to continual improvement initiatives in student support services.
- Experience completing high volume administration functions.
- Experience with business systems, using databases and running reports.
- Ability to build and manage partnerships with key internal and external stakeholders.
Role-specific Enquiries: Hina Ali, Team Leader, Enrolment via ********@mq.edu.au
General Enquiries: Rainki Kan, HR Administrator via **********@mq.edu.au
Applications Close: Wednesday, 20 March 2024 at 11:59pm (AEST)
If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.
Applications Close:
20/03/2024 11:59 PMDiversity and Inclusion
Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.
Flexible Work
At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our Candidate Resource Hub.
