AddressWanted: Customer Service Experts
Do you have a passion for customer service? Are you resilient and able to work under pressure? Do you have exceptional customer service experience? Then this is the role for you!
About the role
We are currently seeking both Customer Service Officers (Level 2) and Senior Customer Service Officers (Level 3) to join our Customer Service team.
In these roles, you will provide customer service across multiple sites (Midland and Perth) and channels (telephone, face to face, digital) to deliver land information products and services and are responsible for adding value to each customer interaction in order to deliver a great customer experience in a sustainable manner. Our team is busy, dynamic, friendly and diverse, with a shared vision for providing easy access to essential government services.
If you would like further information, please contact Manager Customer Production, Glen Seabrook-Benson, on 08 9273 97***or email ***************@landgate.wa.gov.au (but don’t send your application here).
Where will you work?
You will be rostered to work at both our Midland office - which is currently undergoing an exciting wholesale refurbishment - and our Perth city office, located on St George’s Terrace. For both our locations, you have access to public transport as well as plenty of public parking available nearby.
A bit about Landgate
Landgate is Western Australia’s land information authority. We support our customers through our trusted data and services, which underpin WA land titles, property information and valuations, maps and location-based information. Underlying everything we do are our values: Innovate & Achieve, Commit & Act, Dynamic & Engaged, and Honest & True.
We offer a purpose-driven, collaborative, and flexible work environment, with plenty of opportunities to advance in your career. For more information on our agency and employee benefits, visit our website.
We support a safe and inclusive workplace that embraces diversity and firmly believes the best results come from an employee group that reflects the full diversity of the community it serves. We are committed to increasing representation of First Nations people, young people, people with disability, people from the LGBTQIA+ community and people from culturally and linguistically diverse backgrounds. For that reason, we are very genuine in our call for applications from all people of all backgrounds.
In line with our Reconciliation Action Plan, we have applied Section 51 of the Equal Opportunity Act 1984 to this recruitment process. While this vacancy is open to all interested applicants of all backgrounds, First Nations peoples are encouraged to apply and if deemed suitable, will be prioritised for appointment. What does this mean? See our FAQ for more information.
What is in it for you?
- A competitive, award-based salary with annual increments within award bands.
- Hybrid and modern activity-based work environment.
- Superannuation 11%, increasing to 12% by 1 July 2025.
- Access to salary packaging arrangements.
- 3 additional days of leave per year (public service holidays).
- 14 weeks paid parental leave, with additional flexibility for new parents returning to work.
- In-house training and development programs.
- Employee assistance and wellness programs.
- Time in lieu for time worked in excess to your standard shift times
Office hours of Monday to Friday, no evening or weekend work
Role Requirements
To be successful as a Customer Service Officer (Level 2) role, you will need to demonstrate:
- Experience in customer service with proven ability to communicate verbally and written, both accurately and clearly.
- Demonstrated experience working as part of a team to deliver service in a collaborative environment.
- Experience responding to customer enquiries while meeting individual targets and objectives.
Desirable: experience in working with webchat, and working with a Customer Relationship Management system (such as Microsoft Dynamics).
To be successful as a Senior Customer Service Officer (Level 3) you will need to demonstrate the above and additionally:
- Experience in mentoring and supporting others to accomplish tasks/goals.
Sound understanding of Landgate’s products and services.
Applying for the role
If you don’t want to miss out on this great opportunity, apply now by:
- Submitting a Comprehensive CV outlining your experience and key achievements relative to the position you are applying for.
A covering letter of no more than two pages stating which role you wish to apply for and sharing specific examples that address the key criteria as outlined under ‘role requirements.’ Please use this as an opportunity to tell us about your capabilities and values and how they match what we are seeking.
Other Important Information You Need to Know!
Vacancies will be offered on a permanent or fixed term basis. If a similar vacancy in a similar location becomes available in the next 12 months, applicants deemed suitable may be considered.
The recommended applicant will be required to complete a pre-employment screening process prior to appointment. This includes provision of a current National Police Certificate that is less than three months old, declaration of any previous discipline or misconduct findings or allegations, and the verification of claims made throughout the recruitment process. It is the responsibility of the applicant to incur all costs associated with obtaining a National Police Certificate.
If you have access needs that require adjustments to allow you to fully participate in the application and assessment process, or alternative methods of communication, please contact ***********@landgate.wa.gov.au.
