Service Administrator

Access Hire is a leading supplier of hire equipment, including an extensive range of elevated work platforms and access equipment for both hire and sale.

A specialist division of Access Group Australia, Access Hire has quickly become the most trusted hire company in Australia, with a strong brand presence and reputation in the industry. Our core business facilitates the hiring, selling, servicing, and transportation of Elevated Work Platforms, including Scissors, Boom Lifts, Telehandlers, and Forklifts to the Construction, Material Handling and Mining Sectors.

We have a strong team of employees who work in a fast-paced, high - performing collaborative and entrepreneurial environment.

We have an exciting opportunity at our Winnellie office, Service Administrator to join our team on a full-time, permanent basis. This is an office based role working Monday to Friday 7am - 5pm

The primary duties and responsibilities are to ensure the smooth and efficient coordination of the service team including the Workshop and On Road Team Members. Other duties will also include;

• Coordinating mechanics to work on priority machines and on road service technicians for servicing and breakdowns, along with sub-contractors to assist with the service and repairs of equipment.
• Providing a daily debrief on the status of all equipment and any issues that arise.
• Ensuring all maintenance records, job cards and Annual Certificates are completed accurately.
• Completing service purchase orders, quotes, daily invoicing, hire functions, and customer damage data entry.
• Order of consignment part, create overdue and upcoming on road inspection lists and risk assessments.
• Liaising with customers both internal and external by phone or email.

The successful candidate will be an individual who will honour our core values of People, Safety, Respect, Communication and Continuous Improvement - in addition to this they will have:

• 2 years' experience in a customer focused role
• Previous experience in a similar role or industry is highly desirable, although not essential
• Willingness to learn and be coached for success.
• Excellent computer skills especially with the Microsoft Office suite.
• Ability to work autonomously as well as a part of a team.
• A proven track record for exceptional customer service
• Outstanding interpersonal, written, and verbal communication skills
• High level of attention to detail and accuracy
• Ability to work in a fast-past paced environment.
• A positive, friendly can-do attitude.

The Benefits of Joining Access Hire

• A competitive remuneration package aligned with your experience and qualifications.
• The opportunity to work for a well-established and secure organisation.
• On-going training and development
• Inspirational leadership, that is eager to help you succeed.
• Employee Reward & Recognition programs to celebrate your successes.
• Company Employee Assistance Program (EAP) to support mental health.
• A positive workplace with an ongoing commitment to continuous improvement and your development
• A safe workplace with a strong focus on ZERO harm - Every day

How to Apply

This is a great opportunity to work in a progressive and dynamic team within a secure and stable industry. If you feel that you have the experience, ability, and skills, we want to hear from you!

Click "Apply Now" and upload an updated copy of your resume and cover letter.

At Access Hire, we recognize that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and encourage women and Indigenous candidates to apply.