Service Administrator

Who we are :

Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.

Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.

That's why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the Defence Employer Recognition Scheme.

About the role :

We have a unique opportunity to join our team as a Service Administrator, working in fast paced manufacturing facility within the Marine Safety Equipment industry.

If you have impeccable customer service skills, you thrive under pressure and you are a multitasking whizz, then this is the perfect role for you.

With excellent opportunities of development and progression, this is an amazing opportunity to take the experience you have already gained from working in an administration or coordination role and build a career in an incredibly interesting and fast growing industry.

Key Responsibilities:

• You will record and process customer orders, including custom and special orders that may require additional resources for delivery
• Conduct calls (by telephone or other channel) to allocated customers and build excellent customer relations acting as the key point of contact
• Provide Quotes for local business as needed, ensuring standard pricing and terms are applied in each case
• You will Issue certificates promptly and ensures all associated systems are updated accurately, to support proactive notifications for next year’s servicing business
• Responsible for responding and resolving complex or advanced issue escalations promptly and appropriately
• Provide exceptional service to customers to encourage continued use of Survitec’s products and services
• You will plan and coordinate technicians to deliver servicing installation, maintenance and repair activity to quality and safety standards,
• Communicate the service delivery plan effectively, ensuring that the plan reflects the resources available (both people and supplies).
• Work with stores colleagues and monitor stock levels directly to ensure all scheduled work can be delivered; assists in stock take activity

You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced, challenging and incredibly rewarding. This is not just another job; this is your career.

The Experience, Qualifications and Skills you will have

Essential Criteria

• Previous Admin or Coordination experience
• Excellent customer service skills
• Excellent attention to detail
• Ability to work as part of a team as well as independently
• Appetite to deliver work schedule
• Excellent communication skills both written and verbal

What we offer :

• Competitive salary
• Training & professional development opportunities
• Employee assistance programme
• Employee referral program
• Workplace reward & recognition scheme 

How to apply : 

If this sounds like you, we would love to hear from you. Please submit your resume today to be considered for this role.

Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued, appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.