Address
Form of workThe Role
We are a multi Ford Dealership located in Berwick & Pakenham and we are seeking a career minded, enthusiastic, Motivated person to join our Service team. We require a self-motivated individual to come and contribute to our continued growth. We are in search of someone who contributes to culture by having a positive mindset & is motivated by achievement.
Due to expansion, we are currently looking for a highly organised Service Advisor with exceptional customer service skills to work at Berwick Ford. Reporting to the Service Manager, this role will be responsible for the end to end Service advising duties, including; greeting and serving service customers, creating bookings, costing , invoicing, preparing quotes and selling work, updating database and paper work. This position will integrate with the workshop through the Workshop Controller, Foreman and the Service Manager
The successful applicant will be responsible for the following duties:
- Scheduling service appointments and managing customer walk-ins
- Maintain an even flow of work
- Maintain company standards, policies and procedures
- Utilising company DMS proficiently and accurately
- Creating, costing and closing repair orders
- Selling labour within company guidelines
- Maintaining a good working relationship with all departments
To be successful you will need to have the following
- Dealership experience
- Must be proficient in using DMS systems
- Valid Australian manual driver's license
- Strong proven ability to multitask
- Strong customer service skills
- Strong communicator who takes ownership of the customer journey
- Strong time management skills
What we offer
- The opportunity to expand your skills and grow within our business
- Strong brand
- On and off job training
- Friendly culture
- An attractive remuneration package
The Company
HFH Auto Group is arguably one of the biggest Automotive Car Dealership groups in the South East Suburbs of Melbourne. Established in 1996 HFH Auto Group has grown from just a single brand to owning and representing several brands including Toyota, Ford, Mazda & Lexus. Across our group we employee 480+ employees some of which have worked with us for 20, 30, and 40+ years meaning, we have a wealth of knowledge and experience to offer not only our guests but to pass on to future leaders of our business.
HFH Auto Group Values.
“Mission 100 defines our Vision which is to be the best automotive organisation in the country by consistently striving to deliver 100% guest satisfaction to 100% of our guests 100% of the time, where employees are engaged; the community is served; and our business reputation is infused with integrity and fun.”
If you think you fit the above criteria and are looking for a challenge, this role is for you Apply Now!!
