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Form of workWe believe creating a strong workplace environment for our people plays a powerful role in engagement, work satisfaction and career progression.
Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.
This fast paced role based in the fun and stylish Robina Office, is responsible for the process and management of Service and Warranty claim requests from our customers who have recently settled into their new Metricon home. No two days are the same and no two customers are the same you work with so learn each and everyday on the job and come for a career whilst increasing your construction knowledge and deliver a lasting legacy and deliver excellence.
Reporting to the Building Support Manager, your responsibilities will include:
- Processing and organising service requests and warranty claims
- Providing administrative support to the Service and Warranty Inspectors
- Email inbox management – responding in a timely manner
- Receiving inbound calls regarding service requests and resolving issues in a timely and professional manner
- Reviewing and approving supplier/trade invoices in a timely manner for payment; and
- Demonstrate empathy, problem solving skills and excellent communication.
- Be supported by a Management Team that has a Culture Where U Matter
- On-going learning and development opportunities to help build your skills and reach your potential - whether through nationally accredited courses, our highly engaging e-learning portal or other comprehensive training programs
- No two days are the same and no two customers are the same you work with so learn each and everyday on the job
- Metricon Homes – Australia largest, and HIA Voted #1 Home Builder for the 8th Consecutive Year
- We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
- Attractive housing discounts on our award-winning homes
- You Matter! Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being
- 24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and
- Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.
- Experience and passion for customer service is essential
- Experience in a similar role or in the building industry
- Building knowledge would be an advantage either in the industry currently, built before or know how to read plans / contracts
- Proven ability to work in a pivotal customer contact role in a customer focused, time critical working environment
- Exceptional communication and time management skills
- Experience working in a fast-paced environment
- Proficient computer skills and a fast learner
- A positive attitude and team player; and
- Ability to establish strong networks with internal and external stakeholders.
This role requires a national police check to be undertaken on the successful applicant.
