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Form of workAbout the company
Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA) is one of Australia’s leading suppliers of premium residential and commercial air conditioning and air to water heat pump systems. In a short 25 years the company has pushed the boundaries within the HVAC industry, winning multiple awards and accolades including being recognised by CHOICE®, as Australia’s Best Brand of Air Conditioner for the sixth (6) year in a row (2018, 2019, 2020, 2021, 2022 and 2023). Along with this MHIAA has also been awarded the Most Satisfied Customers of Air Conditioners in Australia by Canstar Blue for the last five (5) years and being rated as the Best Split System Air Conditioner brand for three years in a row in Finder’s retail awards.
With innovation central to both the organisation and the development of air conditioning systems, Mitsubishi Heavy Industries carries a strong philosophy of engineering products that are designed to improve the lives of those who use them and, at the same time, create a sustainable future for our company and the world we live in. Fostering engineering excellence and sustainability, Mitsubishi Heavy Industries focuses on innovating today for a perfect tomorrow.
About the role
We have an exciting oppoertunity to join our Warranty Administration Team as a Customer Service Representative, based in our Brisbane office, located in North Lakes.
What you will do:
- Provide customer support via phone and email relating to MHIAA air conditioning products
- Assist with general technical advice, basic troubleshooting, and raise tickets and invoices
- Explain processes to consumers, service agents and contractors regarding warranty
- Processing consumer warranty requests, ensuring all required information is provided
- Liaising with the relevant stakeholders to prioritise urgent repairs
- End-to-end ownership of Warranty Repairs process
What you will bring:
- Previous phone-based customer service experience (warranty experience highly regarded)
- Have high level office administration skills (including MS Office products)
- Demonstrate strong attention to detail, organisational skills and able to prioritise
- Effective communication skills and ability to empathise
- Able to manage high-volume calls in peak seasons
What is in it for you:
- Opportunity to work from home and flexibility
- Structured training and onboarding
- Employee benefits: discount benefits and Employee Assistant Programs (to name a few)
- Onsite parking available
- Technology provided
Apply Now
If this sounds like your next opportunity, please click ‘Apply Now’ to be considered for this position.
Our culture
Globally, Mitsubishi Heavy Industries is committed to EEO, Workplace Health & Safety, cultural diversity and fair workplace practices globally and boasts a great work-life balance for all employees.
For more information about Mitsubishi Heavy Industries Air-Conditioners Australia, Pty. Ltd. please visit our website www.mhiaa.com.au
Contact ***************@mhiaa.com.au for more information.
Shortlisted candidates will be contacted via phone.
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