Service Coordinator

Roland DG Australia is a leading global provider of wide-format inkjet print solutions, dental milling, 3D milling and engraving technologies. Through innovation and technology, Roland DG is committed to delivering new and exciting opportunities to its customers in more than 200 countries across the globe – transforming their imagination into reality. 

About the Role

We pride ourselves on delivering exceptional service and support to our clients nationwide and are seeking a dedicated Service Coordinator to join our dynamic team.

As a Service Coordinator, you will play a pivotal role in ensuring seamless service delivery and customer satisfaction. Your primary responsibilities will include:

• Scheduling and coordinating Service Technicians and Service agents and coordinating stock-take activities.
• Accurate and timely recording of service job completion, creating, entering, and closing job sheets.
• Active monitoring of the Service Order Queue and ensuring timely responses to customer inquiries.
• Assisting Technical Service and Support staff as part of the Service team.
• Ensuring timely communication with customers to book service appointments.
• Managing Repair/Breakdown Service Jobs within the Service Management System.
• Following up with customers regarding preventative maintenance.

Your Skills & Experience

• Tertiary qualifications in Business Administration, Leadership and Management, or 2-3 years of similar experience will be highly regarded.
• 2-3 years experience in scheduling or team planning and customer service experience. Familiarity with online rostering and Salesforce CRM preferred. 
• Professional demeanor, customer-centric communication, adaptability and ability to work under pressure, attention to detail and organizational skills, time management and technical proficiency, and proactive approach to self and team improvement will be highly regarded. 

Why Join Us? 

Our Head office in Australia is excellently located on the beautiful Northern Beaches of Sydney, with ample parking, gyms, shops, cafes, and other amenities nearby. 

We pride ourselves on creating an environment of continuous improvement, where all staff feel valued and rewarded.  

• Free on-site parking
• Access to free and confidential Employee Assistance Program
• Access to extensive lifestyle, wellbeing and financial discounts and benefits
• Employees receive birthday and service anniversary vouchers
• Celebrate monthly social events 
• Career development opportunities 
• Supportive leadership team
• Excellent team culture

To grow with a globally renowned business and supportive team, please apply by using the apply now button.  

We look forward to hearing from you! 

Only Australian residents with full work entitlements will be considered.

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LinkedIn: https://www.linkedin.com/company/roland-dg-australia-pty-ltd./

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