Description- Close-knit and supportive team
- Potential for growth and development
- Macquarie Park location near to transport and Macquarie Shopping Centre
Who Are We eCash , part of the Everi, has an established reputation in payment systems and currency validation solutions for a wide range of applications and industries. Since March 2022, we are part of Everi Holdings as the company continues to grow and expand its operations in Australia!
You will be joining the company at an exciting time. Everi in USA has won Top Workplaces To Work consecutively since 2021, and we are committed to building on this strong culture in Australia.
To know more about the company, our products and services, please visit:
https://www.everi.com/
https://www.ecash.com.au/
About the Role
We currently have a vacancy for a dedicated Service Coordinator to join our team. This is a full-time role with a focus on helpdesk support and service reporting. It is well suited for someone who has call centre experience or customer service experience in a similar capacity.
- Serve as the main point of contact between internal teams, customers and contractors to coordinate services and support.
- Provide coordination support to all customers via tickets, telephone, and email.
- Actively monitor field work to ensure service level agreeements are met.
- Ensure enquiries logged in system are followed through to completion, including notes and closing of tickets for invoicing.
- Follow up on outstanding field support tickets allocated to internal teams and contractors.
- Create and maintain scheduling and reporting of services and resources.
- Communicate current and ongoing support status to internal teams, management, and customers.
About You
- 2-3 years experience in a similar capacity
- Friendly and cheerful disposition
- Great communication skills, including the ability to engage customers to determine the nature of the issue
- Proficient with computer software and the ability to quickly pick up new IT software
- Meticulous, with an eye for details
- Strong organisation and time management skills
- Able to think on your feet and solve problems
Perks
- Employee reward and recognition program where awarded points can be redeemed for rewards
- Sparks Leadership Workshop for future leaders
- Quarterly company-wide social events and regular team get-together
- Corporate flu vaccine voucher
- Opportunity to work for a diverse and inclusive company
Everi is committed to expanding its innovative and creative reach, building a culture based on the tenets of respect and transparency. We are proud to be the gaming industry’s single-source provider of financial technology, loyalty solutions, games, and intelligence solutions. Let’s Go!
eCash, part of Everi, is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal and state law.
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