Address
Form of work - Supervise, support, and assist officers providing fair trading services to clients via telephone, counter, mail and electronically.- Organise staffing levels to meet service level objectives.- Conciliate complaints between consumers and traders.- Undertake low level investigations into possible breaches of legislation administered by the Office of Fair Trading (OFT) and carry out proactive compliance inspections of less complex trading environments.- Undertake enforcement action in accordance with relevant OFT legislation, regulations, policies and procedures.- Assist in the research, development and delivery of the OFT's industry and community education and engagement activities including presentations.- Undertake searches of departmental databases and issue official certificates and permits.- Manage monies in accordance with relevant government legislation and associated policies and procedures.- Prepare correspondence, reports, briefs and memoranda.
Applications to remain current for 12 months.
