Service Desk Manager

Service Desk Manager | MSP experience required

Your new company 

An exciting new opportunity is available for a Service Desk Manager at a Market Leading Managed Service Provider. This is a permanent position, located in North Sydney and offers a modern onsite working environment and the option to work from home up to 2 days a week. 

Your new role 

This position is accountable for running the 24x7 Client Service and Operations desk, including management of the engineering resources and procedures including ITIL functions such as incidents, problem, Change and quality management.  The position will ensure the swift identification and resolution of alerts and events, end user incidents and requests, and ensure the Service Desk Analysts and any escalations including engineering resources work to industry best practice required to support the company’s client base.

What you'll need to succeed 

• Solid experience in the operational management of networks, infrastructure and cloud services (Level 3)
• Extensive Managed Service Provider (MSP) experience
• Previous experience as Network, infrastructure, or cloud engineer 
• Previous experience managing a Service Desk
• Experience in liaising with clients and vendors
• Proven focus on continual improvement in service delivery, efficiency and client experience
• Effective use of monitoring and ITSM management tools, including continual service improvement

What you'll get in return 

• Competitive salary and benefits package
• Opportunities for career growth and advancement
• Supportive and inclusive work culture
• Training and development programs
• Collaborative and team-oriented environment
• Work home up to 2 days a week

What you need to do now 

If you’re interested in the job click “apply now” to forward an up-to-date copy of your CV to ***********@hays.com.au or call me on 0292492***. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.