Address
Form of workWorking for this well-known health services organisation as a Service Desk Analyst you will be a central point of contact for all ICT related issues via a helpdesk.
Key activities
- Providing level 1 support connecting into users pc’s to diagnose and fix issues over the phone
- Escalation and routing of requests through to internal ICT teams as well as external vendors
- Delivering an exceptionally high level of customer service
- Strong technical skills and ability to adeptly fix and resolve issues relating to desktops and peripherals
- Document inquiries in the IT Service Management System; ServiceNow
Skills and experience
- Experience providing support in a large environment in a level 1 Service Desk capacity
- Outstanding customer service focus
- Basic troubleshooting skills
- Experience logging tickets
- Solid knowledge of Microsoft technologies
- Highly developed communication and interpersonal skills
- Solid team player
- Exposure to asset management highly regarded
Apply now to secure an interview or contact Dylan Tasker on 9236 7753 for a confidential discussion.
