Are you a customer focused customer focused site service professional with a track record of troubleshooting solutions on mineral processing sites, then our Pumps-Cyclones-Valves business unit would love to hear from you.Service Engineer - PNG (based in Port Moresby)We are seeking a highly motivated and service orientated individual to join our team as a Service Engineer for PNG, based in Port Moresby, PNG.As the key site-based contact for our Customers, the Service Engineer PNG role is critical. You will be responsible for overseeing the product line of KREBS Pumps, Cyclones, Valves, Hose & Rubber (PCV) performance in the field as well as targeting competitor installed base to replace & offering technical solutions with our Teams. This is an excellent opportunity to showcase your expertise in service solutions and drive the success of our products in the region.Job Scope:
- Customer focused service support for all Pumps, Cyclones, Valve, Hose & Rubber products in the region.
- Routinely monitoring & offering improved performance solutions to Customers. In-depth knowledge of rebuilds, oversee site installation & routine maintenance of PCV equipment.
- Targeting competitor installed base, gathering process-data & working with technical teams to offer our products showcasing improved performance, lower total ownership costs, better availability & service support.
- Technical solutions sales through identifying site issues & troubleshooting - willingness to drive business development and build relationships for repeat business.
- Maintain site based installation list & monitor performances.
- Collaborate with the regional sales teams to effectively promote and market our products/services to relevant customers in the region.
- Work closely with Regional/Global Product Line Management, Capital Sales, and Inside Sales to develop winning proposals.
- Provide comprehensive training and guidance to customers, sales representatives, and site support.
- Travel to customer sites and engineering firms to troubleshoot, consult on system design, support start-ups, and ensure proper aftermarket support, including warranty/quality issue resolution.
- Report won/lost opportunities and customer feedback, including market intelligence, competition activities, and suggestions for product design and improvement based on specific customer pain points.
- Collaborate to support the successful launch of new products/services in the region.
- Assist with mining sales opportunities in region.
- Strong Customer Focus
- Ability to live and work in PNG.
- Experience with a service background as a fitter & turner or in metallurgy or mechanical engineering.
- In-depth knowledge and expertise in hydro cyclones, centrifugal slurry pumps, and knife gate valves, with a focus on their use in applications and industries.
- Capability to provide training and guidance to customers, sales, and field service teams.
- Willingness to travel to troubleshoot, consult on system design, and ensure aftermarket support.
- Skilled in analyzing competition, providing customer feedback. Ability to identify product design improvements and customer pain points.
- Strong interpersonal skills to interface effectively with customers, sales teams, and cross-functional stakeholders. Ability to collaborate with global teams and leadership.
- Understanding of the Asia Pacific market dynamics, industry trends, and regulatory environment .
- Strong presentation skills and the ability to present technical training courses to large groups.
- Ability to thrive in a fast-paced, global environment with matrixed reporting structures.
- Supports delivery of technical sales briefings for customer and company representatives
- Gathers input to customer technical specifications and estimates the costs, resources, time, and technical requirements of modifying, configuring, and installing the product or solution
- Gathers input to post-sale product configuration and designing custom solutions in accordance with customer specifications
- Supports delivery of technical user training and product briefings with customers, vendors, and company representatives.
- Competitive remuneration package on offer.
- Flexible start & finish times.
- Job security in a volatile market – FLSmidth has 140 years of successful operation within a global environment.
- Development and training within a respected global OEM company.
- Opportunity to be recognised and rewarded via the FLSmidth United program allowing you to redeem points and purchase a wide range of products.
- Employee Assistance Program for employees and immediate family.
- Purchased annual leave options.
- Involvement with community and charity initiatives.
- Annual flu vaccination.