Service Leader

ProCare Australia are the leading specialist recruitment agency for the community service industry, providing casual, locum and permanent career opportunities.

The Organisation

Our client is a values-based organisation, committed to providing services to the entire community, regardless of religion, circumstance, ethnicity, economic situation, age, gender or ability. Has a workforce of more than 3,000, plus volunteers, and operates in more than 200 locations, supporting tens of thousands of people each year. Person-centred care, facilitated through a range of practice governance measures, is foundational to consistent, high-quality service delivery. It is also facilitated through continuous improvement in safety, quality and cost effectiveness as well as improvements in client and staff satisfaction. 

The Role

This is a Permanent Full time role.

The Service Leader will oversee 4 SIL houses located on the Gold Coast and Logan to deliver services to clients, staff, and service stream in a client catchment area, demonstrating a collaborative leadership style with best practice expertise providing supervision and case management. You will also be responsible for the on-call phone once every 6 weeks. 

The position is focused upon developing methods ensuring that clients are enabled to maximise choice and control, and staff are actively supporting services to be safe and compliant. As Service Leader you will ensure the service delivers individual, flexible, innovative responsive and timely support to service users in line with the clients available funding in conjunction with our Mission, Vision and Values, and policies and procedures. This is delivered by contributing to a positive workplace culture with a primary focus on client experience, brand awareness and commercial focus in an adaptive and changing environment.

To Be Successful

1. Diploma or higher qualification in Community Services/ Disability or equivalent, or relevant demonstrated industry experience. 
2. Demonstrated experience of working in a leadership role in a human services organisation.
3. Knowledge and understanding of funding standards and guidelines, and current legislation.
4. Strong coordination, leadership, and peer support skills.
5. Strong written and computer skills for the creation of plans, programs, reports, and correspondence.
6. High level communication, influencing, liaison and negotiation skills.
7. Established problem solving and conflict management skills.

Additional Criteria

1. Positive Notice Blue Card or willingness to obtain.
2. National Police Check or willingness to obtain.
3. NDIS SCreening or willingness to obtain.
4. Current “C” class QLD Driver License

Salary and Benefits

1. $93,858pa - $95,875pa + Super
2. Fleet vehicles available for work use
3. Ongoing career and personal development 

Having a diverse workforce that represents the wider Australian community is very important in Community Services and ProCare Australia actively encourage applications from people with disabilities, from culturally and linguistically diverse backgrounds, LGBTQIA+ people, and all genders.

We recognise the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to the workplace, policy development and programs. We welcome and encourage applications from Aboriginal and Torres Strait Islander people.

For a confidential chat, reach out to: 

Sandie Elatm

Recruitment and Relationship Manager | ProCare Australia

07 3807 2833 

se@procareaustralia.com.au

Sarah Willett 

Recruitment Consultant | ProCare Australia

07 3807 2833 

sw@procareaustralia.com.au