AddressWe are seeking a highly motivated and enthusiastic individual to join our team as a Service Manager in the Education & Training industry. As an Service Manager, you will oversee daily operations and ensure excellent service delivery.
At Jabiru Community Services we offer you an employment journey. Since 1992, we've passionately woven a rich tapestry of support for children, families, and communities in greater Brisbane. Imagine being part of 20 vibrant OSHC services, where each day is an adventure filled with play, growth, and unforgettable moments. Dive into a world where every child finds a sanctuary of belonging, safety, and sheer joy.
Jabiru is committed to supporting, respecting and actively promoting diversity and equality.
We encourage children, their families, other participants and staff members to share relevant aspects of their culture to enable informed and appropriate responses to the multiple ways of being and belonging.
Job Summary:
The Service Manager will be responsible for managing and coordinating all aspects of service provision within our OSHC service. This includes building strong and respectful connections and delivering a fun and engaging program for school-age children, maintaining high-quality customer service standards, managing staff schedules, handling customer inquiries and complaints, as well as collaborating with various internal departments to ensure smooth operations.
Skills:
- Strong communication skills both verbal and written
- Excellent organizational abilities
- Exceptional problem-solving skills
- Ability to work collaboratively in a team environment
- Attention to detail
- Strong interpersonal skills
- Ability to prioritize tasks effectively
- Knowledge of educational programs is preferred but not required.
- Proficiency in using computer systems and software applications.
- Sound understanding of National Quality Framework
- Strong multitasking abilities with the capability to prioritize tasks efficiently
Responsibilities:
1. Run day-to-day operations including scheduling staff shifts, organizing resources, and maintaining quality service standards.
2. Respond promptly to customer inquiries or complaints via phone calls or emails.
3. Collaborate with internal departments such as finance, administration, marketing for seamless coordination of services.
4. Ensure accurate recording of all transactions using relevant software systems.
5. Monitor inventory levels of supplies needed for efficient service delivery.
6. Support the implementation of policies and procedures set by management.
7. Train new employees on company policies and protocols.
8. Maintain a positive working relationship with staff members through effective communication channels.
9. Collaborate with a team of educators and contribute to and facilitate a high-quality learning experience while actively supervising children in a safe environment, that ensures their wellbeing at all times.
Qualifications:
- Current Blue Card
- Diploma of Early childhood Education and Care or School-Age Care or equivalent
- Previous experience in childcare or school setting preferred
Note: This job description is intended to provide a general overview of the position and does not encompass all responsibilities or duties that may be assigned. The specific requirements, skills, and qualifications for this role may vary based on individual circumstances and the needs of the organisation.
