Service Receptionist

HFH Auto Group Values.

“Mission 100 defines our Vision which is to be the best automotive organisation in the country by consistently striving to deliver 100% guest satisfaction to 100% of our guests 100% of the time, where employees are engaged; the community is served; and our business reputation is infused with integrity and fun.”

The Company

HFH Auto Group is arguably one of the biggest Automotive Car Dealership groups in the South East Suburbs of Melbourne. Established in 1996 HFH Auto Group has grown from just a single brand to owning and representing several brands including Berwick, Pakenham, Cranbourne, Frankston, Mornington & Rosebud Toyota, Berwick and Pakenham Ford, Berwick Mazda and Lexus of Berwick.

The Role

We have an opportunity for a customer serviced focused individual to join our team at Berwick Toyota in the position of Service Receptionist. This is a full time permanent position working 7:30am to 5:00pm Monday to Friday (overtime every week). 

This is a Front of House Service Reception position situated in the service area meeting and greeting all guests entering the service area in a cheerful and professional manner. 

Some of your daily duties may include but not be limited to:

• Meet and greet incoming guests to the service desk
• Managing all incoming calls to the service department
• Managing service bookings both over the phone and face to face
• Servicing our guests with offer of tea, coffee, water
• Supporting and assisting the Service Advisors

The Person

Ideally you will have had exposure in a customer service and or reception role. 

You will be highly organised with the ability to multitask in a fast-paced workplace, present yourself immaculately and professionally, be approachable with a friendly and warm disposition and be dedicated to offering our guests a delightful experience from their first step within the dealership. You will have exceptional situational awareness and be able to monitor and gauge the environment around you. Confident in the use of Microsoft Office and can learn new programs and skills quickly. Being proactive and taking initiative is highly encouraged. 

The Future

We employ to develop and promote within. The natural progression of this role is to step up into a service advisor / guest experience consultant although this is not your only opportunity. With multiple sites comes endless opportunities for your growth and development. We will help guide and develop you along the way creating a plan for the future with you. 

If we still have your attention and you are feeling confident about this role then we want to hear from you. Please submit your application by clicking APPLY now forwarding your resume with cover letter advising which site you are applying for.