Address
Form of workWe also offer on the job training!
We are looking for someone to join our motivated and close-knit team.Reporting to the Service Manager, this role will be responsible for Service Reception support to the service department. This will include taking incoming service calls, assisting customers, filing of service-related documents and providing general assistance to service personnel. Successful candidates will be dedicated to creating a high performing culture and committed to living the Eagers automotive values including Integrity, Inclusiveness, Owners Mindset and Agility.
About The Role :
- Greeting customers
- Answering the Phone in a timely manner
- Update repair orders as required.
- Manage bookings and enquires via phone, email and walk-ins.
- Manage online service booking enquiries.
- Follow up back orders of parts in a timely manner.
- Assist with service customer inquiries.
- Able to work independently as well as in a team environment.
Do You Have:
- Strong attention to detail
- Outstanding organisational and time management skills
- Exceptional phone manner
- Superb communication and interpersonal skills.
- Professional presentation
- Ability to perform under pressure.
- Current Australian Drivers Licence
- Previous Service Department and ERA experience preferred but not essential.
Benefits:
- Be a part of a multi-national company, where you have access to a network of opportunities across locations and brands.
- A top-of-the-line Employee Assistance Program with leading provider, Benestar, where employees have access to their My Coach service on all areas of life (mental health, health and nutrition, financial advice, family and relationships and stress management).
Why you should join Australia's largest automotive retailer: We are Australasia's largest and most dynamic automotive retailer employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands priding ourselves of delivering an exceptional guest experience.
We offer our people extensive training and development opportunities with access to a range of employee benefits, including discounted gym memberships, health insurance, vehicle purchasing and service discounts.
Eagers Automotive is an equal opportunity employer that values diversity in the workplace. Our Core Values: Integrity | Inclusiveness | Owner’s Mindset | Agility
