AddressAbout us
At Autopact, excellence drives our 29 dealerships along the eastern seaboard, where we proudly represent 37 of Australia's top vehicle brands. From volume to premium, luxury to commercial, we offer an extensive range of services, including new and used vehicle sales, meticulous servicing, genuine parts, and seamless vehicle finance and insurance solutions.
Our overarching mission echoes through every interaction: 'For everyone to Drive Away Happy, every time.' This commitment isn't just for our customers; it extends to our dedicated employees, trusted suppliers, and everyone connected with our thriving automotive community."
Click here to learn more about our presence across Queensland, Victoria and New South Wales.
A fantastic opportunity has become available for a customer-focused Service Receptionist to join our team . You will need a proven customer service background with exceptional phone manner and the drive to excel in a professional environment, this is your chance to join a team that values its positive culture.
Hours are 7.30am to 4.30pm Monday to Friday
Responsibilities will include:
- Handling both inbound and outbound calls.
- Meeting and greeting all our service department customers.
- Preparing job orders.
- Creating customer bookings.
- Coordinating loan vehicle bookings and customer transport.
- Managing customer expectations and providing outstanding professional customer service.
- Provide administration support to the service department.
- Effectively address customer concerns.
Specific Skills required:
- Previous experience in attending to inbound/outbound calls.
- Excellent communication skills.
- The ability to work cooperatively in a team environment.
- The ability to work autonomously and as a team.
- Proven customer-service skills.
- The ability to multitask in a busy environment.
- Be well organised with strong time management skills.
- Previous experience within the Automotive industry will be highly regarded.
- A high level of personal presentation is a must.
This role offers:
- Full time working week.
- A competitive remuneration package based on experience.
- A friendly culture and supportive working environment.
- Extensive training and development.
- You will be joining a national company with a clear and defined career path for those who want to progress to the next level.
- Our staff and their families enjoy access to benefits such as discounts on vehicles, finance and servicing, discounted health insurance and access to our Employee Assistance Program.
If you’ve been looking for that long-term opportunity to be part of a high-performing business, then do not hesitate to make a confidential application now!
At Autopact Group diversity is celebrated and equal opportunities are provided to all. Join us in our commitment to creating a supportive and inclusive workplace where everyone can thrive.
