Service Support Officer - Broome

Permanent, full time opportunity
Work as part of a supportive team
Generous location allowances on offer
Bring your communication and administrative services to the fore supporting services delivered in the West Kimberley
Reach further with us!
As the Service Support Officer, you will ensure clients access our services in ways that are person centred, safe, responsive and convenient. You will be the first point of contact for many clients and will help refer them to appropriate services within Anglicare WA. You will also provide support to ensure the smooth running of the office providing administrative support, accurately entering data and maintaining electronic client files.
This is a full time permanent position based in Broome.
About you
You are a passionate and talented individual who wants to be part of a team who delivers quality services to our clients. To be successful in this role you will have:
Relevant experience in a similar role or Cert IV qualification in community services
Exceptional communication skills with an ability to relate to a wide range of clients in need of assistance
Ability to respond to clients in distress, and be comfortable deescalating people who are upset
Demonstrated ability to identify client needs, assess risk and prioritise accordingly
Financial management skills including ability to issue invoices and receipt money
Good level of IT skills
The successful candidate must possess a current National Police Clearance valid within one year and WA Working with Children Check.
Benefits
$77,215 per annum (inc 10% regional allowance) + 11% superannuation
Location allowance of $250/week (on application)
Tax-free salary packaging benefits up to $15,900 per annum
Additional 8 days (pro rata) leave per year
Flexible, family friendly working conditions
Why Join Us?
At Anglicare WA, we are all about people, placing people at the heart of our work. We are focused on strengths, believing in and amplifying the strength of people and communities. We are fiercely inclusive, making sure everyone can belong. As trusted partners, we are curious and creative, always looking for new ways to do better. We are gutsy and courageous, tackling difficult issues, even when it's hard.
But don't take our word for it! Here is what our people think:
"Anglicare WA has a culture which celebrates people, the communities we work for and works in innovative ways with leadership who are connected with the work, everyone feels comfortable to be their unique selves here."
"Anglicare WA is really great at living and breathing our values every day across the organisation, celebrating the diversity within our workforce, doing things differently, constantly trying to break down barriers for clients and families, making new employees feel welcome, great communication!"
"Anglicare WA supports flexible working (incl WFH). As a single parent, my leaders have always been approachable and understanding. I really appreciate being part of an organisation that respects my responsibilities as a parent."
Apply Now
To apply, please click on the apply button and follow the prompts, attaching a detailed current resume. We are seeking to appoint someone to this role as soon as possible and will close this vacancy once suitable candidates have been identified. Please apply without delay!
For further information please contact Melissa Darlow, Senior Service Support Officer - Broome on 9194 2461.
Child Safe: Anglicare WA is organisation committed to providing safe environments where children and young people feel valued, respected and are protected from abuse and harm.
Inclusive: We actively promote a working environment that values diversity and inclusion. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, people who identify as LGBTQ+ and people with a disability. If you have any support or access requirements, we encourage you to advise us at time of application.
Uluru Statement from the Heart: Anglicare WA supports the Uluru Statement from the Heart and is committed to walking alongside First Nations people in a movement of the Australian people for a better future.
Unsolicited applications from recruitment agencies will not be accepted.