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SalaryAt Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.
Solutions Consultant
Why We have this Role
The Qualtrics Research Services Team is instrumental in contributing to Qualtrics' overall revenue. With our business unit growing at an incredible rate, there is a pressing need to hire top talent to keep up with demand. This role plays a crucial part in ensuring that the right partners are selected for each project, allowing us to deliver high-quality solutions to our clients. As a Solution Architect you will combine your research and business acumen along with deep technical, hands-on experience to help large enterprises leverage the power of the Qualtrics Platform and Qualtrics Research Services in order to transform their business.
How You'll Find Success
- Ability to work closely with the sales team to scope out projects and select the appropriate vendors.
- Deep understanding of market research and being able to design solutions that meet the specific business needs of our clients.
- Attention to detail and ability to recognize challenges in potential projects
- Ability to provide recommendations and ensure the successful execution of each project
- Affinity for market research & research design, solution selling, technology evangelism and customer engagement
In this role, you will have the opportunity to expand your knowledge and skills in market research and solution design. You will have access to market research courses and Qualtrics certification courses to further develop your expertise in these areas. Additionally, you will work collaboratively with various teams within Qualtrics, allowing you to gain business acumen and technical abilities that will help you effectively leverage the power of the Qualtrics platform. This role offers ample opportunities for personal and professional growth.
Things You'll Do
- Design and document custom market research and technical solutions for individual customer’s needs by adapting Research Services capabilities, alongside the capabilities of the Qualtrics platform, to the needs of Qualtrics’ enterprise-level customers.
- Identify the optimal research methodology (segmentation, conjoint analysis, etc.), technology solutions, and delivery teams to deliver on research projects for Enterprise clients.
- Be a self-starter who takes ownership of opportunities, works independently, manages multiple simultaneous projects, and deals well with ambiguity and last-minute changes.
- Coordinate with external market research partners to ensure the success of each research project
- Oversee the bidding process for 5-15 new projects daily
- Continuously gain knowledge through market research courses and Qualtrics certification courses
- Collaborate with Sales, Research Services, Engineering, and other teams to create compelling solutions
- Assist in driving sales pipeline and achieving Research Services billing targets
- Articulate the business value of solutions by understanding customer's business requirements
- Drive operational efficiencies across the Research Services team
- Stay updated with market trends, target industry insights, competition, and industry regulatory/compliance requirements
- Maintain expert knowledge of the Qualtrics Brand Experience, Core XM, and other products
- 3-5 years market research or technical design experience
- In-depth knowledge of market research methodologies, specifically those related to brand research
- Ability to elicit customer needs through scoping and design sessions and translate into technical and research solutions
- Ability to navigate a complex and changing environment while working with multiple internal and external stakeholders
- Experience preparing client-facing presentations and interacting with c-suite, management, and individual contributor roles
- The Qualtrics Research Services Team is one of the largest and most consistent contributors to Qualtrics' overall revenue.
- Close-knit team that values collaboration and innovation.
- We work closely with various stakeholders to deliver high-quality solutions to our clients.
- Our team thrives in a dynamic and fast-paced environment.
- Work-life integration: frequent office events, team outings, and happy hours
- Qualtrics Experience Program
- Creative office design fostering innovation and collaboration
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws: , ,
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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