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SalaryConnect Hearing is a leading provider of hearing health care services with a network of 140+ centres nationwide. We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world.
At Sonova, your work can help transform people's lives. We're a team on a mission to help people experience the joy of sound. Every day, we push the boundaries of audio technology so our customers can enjoy life without limitations. Our talented and committed employees all over the world know they contribute to something greater than themselves - they create sense.
Engaging, inspiring and retaining top quality talent sits at the heart of our capacity to deliver client service excellence. If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.
We are currently seeking an experienced State Manager to lead our VIC Connect Hearing clinics. Reporting to the Director of Sales & Operations and part of the Sales & Operations Leadership team, in this Melbourne based role you will be responsible for 14 clinics plus visiting sites across VIC with a team of 50 direct and indirect reports.
What you will you be doing:
Client Care
- Create an environment that enables teams to focus on providing superior client care at all times
- Deliver highest levels of customer service to achieve NPS targets
- Meet or exceed the state budgets
- Provide leadership, motivation and management of regional teams to identify the best business opportunities
- Leverage all Sales and service opportunities to meet sales growth, customer growth, and OPEX objectives
- Ensure diary capacity is managed, via optimal rostering & appointment management
- Lead and manage the team to optimise the productivity of all clinics
- Collaborate with marketing to initiate and execute local area marketing (LAM)
- Work closely with the local leadership team to ensure that all operational functions and clinical services are executed optimally
- Identify and attract talented employees to meet current and future business needs
- Proactively lead, motivate and develop the local leadership team and their clinic teams to drive retention and strengthen clinic capability to ensure KPI's and other requirements are being met
- Partner with HR to address performance issues and escalated employee relations
- Proactively lead and motivate your team and the clinic teams during times of change
- Proven track-record in a similar role
- Retail experience and/or medical device and regulation experience
- Extensive experience in a multisite environment
- Demonstrated experience leading and developing a geographically dispersed team
- Exceptional communication and interpersonal skills at all seniority levels
- Ability to travel on a regular basis
- Bachelor's degree or equivalent in business, economics/BA or other related field highly regarded
- Competitive remuneration package including bonus and car allowance
- Salary packaging options
- Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
- Generous employee discounts on Sonova Products for yourself and your family
- Online Wellbeing Centre & Employee Assistance Program (EAP)
- Access to the MindTools eLearning Platform
- Opportunity to grow and develop in your role and beyond
- A values driven and people-centered culture
- Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
- A genuinely rewarding role with purpose and meaning
If you feel that this opportunity is right for you we'd love to hear from you!
Sonova is an equal opportunity employer
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
