AddressJoin Our Mission and Make a Meaningful Impact with Kukoon!
Are you passionate about empowering NDIS participants to achieve their personal goals and live fulfilling lives? We're seeking dedicated and experienced individuals for Support Coordinator and Specialist Support Coordinator roles to join our expanding team in either Full-Time or contractor capacity.
About Us
Since our inception in 2018, Kukoon has been leading the way in NDIS Support Coordination. A registered organisation, with a small, dedicated team of experts, we thrive on diversity, creativity, and excellence. We actively encourage applications from diverse community groups, including people with disability, mental health recovery, First Nations people, culturally diverse backgrounds, and LGBTIQA+ communities.
The Opportunity
We’re inviting dedicated and experienced individuals to join our expanding team in either a full-time, independent contractor, or flexible work arrangement capacity. Work remotely with schedule autonomy while making a meaningful difference in the lives of NDIS participants.
Roles Available
Support Coordinator: Work closely with NDIS participants to help them find the right support and guide them on their journey to achieving their NDIS goals.
Specialist Support Coordinator: Provide a higher level of support coordination to participants with complex needs, crafting strategies, and connecting them to a spectrum of services and support networks.
As a Specialist Support Coordinator, or Support Coordinator with Kukoon, you will play a pivotal role in delivering exceptional support services to participants with complex needs. You will have the opportunity to:
- Craft and execute strategies to maximize participants' plan goals.
- Encourage autonomy through education, capacity building, and choice.
- Monitor effectiveness and adjust services for optimal participant outcomes.
- Connect individuals to a spectrum of services and support networks.
- Champion a mindset that prioritizes strengths, independence, and personal meaning.
- Work collaboratively with a broad range of multidisciplinary teams.
- Maintain accurate records of participant progress and interactions.
- Generate comprehensive reports to identify improvements and successes.
- Stakeholder Liaison & Relationship Building
- Budget Monitoring & Expenditure Management
Renumeration will reflect you skills and experience.
Attractive contractor packages with incentives available.
No Billing KPIs!!!!!
Client and outcomes focused KPIs
About You:
To excel in this role, you will:
- Have a tertiary qualification in Social Work, Psychology, Allied Health, or a relevant field, with membership of your applicable professional body or the capacity to join prior to commencement.
- Demonstrate experience working with clients with complex needs and a strong understanding of the service system and barriers impacting participants.
- Possess excellent verbal and written communication skills.
- Honed attention to detail
- Have proven experience forming positive professional relationships with NDIS service agencies and support services.
- Be resilient and initiative-driven, with strong problem-solving and networking skills.
- Be process-oriented with excellent organizational and time management skills.
- Demonstrate a strong work ethic and commitment to excellence.
- Possess excellent computer and CRM skills.
You Will Need:
100 points of ID.
Full Australian working rights.
A valid NDIS Worker Screening Check.
Working with Children’s Check.
Laptop or PC and strong, stable internet connection.
Why Kukoon?
Stability: Benefit from working with a company that’s been successfully registered and operating since 2018. Have comfort in working for a company that’s dedicated to its ongoing compliance and registration, and positioned to move when changes are introduced.
Technology: Be involved in implementing AI software that will change the face of Support Coordination and reduce time spent on supporting documentation, and increase dedicated client support time.
Inclusive Culture: Join a team that has lived experience themselves or part of a family with members with lived experience.
Growth Opportunities: Take advantage of numerous pathways for career growth within the company.
Work-Life Balance: Enjoy a 100% remote workforce model with flexible working arrangements to fit your lifestyle.
Making a Difference: Each day offers the chance to positively impact someone’s life.
Competitive Remuneration: Receive a higher that standard salary, plus Superannuation contributions. Attractive contractors packages with incentives available.
Comprehensive EAP: Utilize our Employee Assistance Program for professional and personal support during life’s ups and downs.
Supportive Environment: Feel connected, supported, and valued, no matter where you are. We truly care for, and support our staff. Speak to a staff member to check our culture.
Learning and Development Opportunities: Monthly Team Meetings, Supervision opportunities, and an L&D platform for continuous growth.
Ready to Make a Difference?
If you're ready to join a dynamic team and make a meaningful impact in the lives of NDIS participants, Kukoon is the place for you. Apply now by submitting your resume and a cover letter indicating your interest in either the Support Coordinator or Specialist Support Coordinator role and why you're the perfect fit. We look forward to welcoming you to our team!
