Address- Employment Type: Permanent Full Time
- Position Classification: Senior Computer Operator Grade 2
- Remuneration: $77,620 Year 1 - $84,431 Year 4 per annum (excluding 11% superannuation)
- Hours Per Week: 38
- Location: Chatswood / Remote
- Requisition ID: REQ477035
- Applications Close: 23 April 2024
Join the team driving the digital transformation of Australia’s largest public health system
About us
Working at eHealth NSW is more than a job. Every day, we set out to design, build and innovate world class digital solutions that will transform how healthcare is delivered to patients across NSW. It’s a genuine opportunity to join a team of technology professionals, health partners, industry leaders and academia to develop solutions that help save and improve people’s lives.
Our people are at the heart of who we are. We are committed to a workforce that reflects the communities we serve and actively seek to recruit people from diverse backgrounds to build a supportive and inclusive workplace where our people can gain a sense of belonging, value and opportunity.
Come work with us
We have an exciting opportunity in the My Health Learning team for a Support Officer.
Reporting into Manager Learning Management Systems you will be part of the team responsible for supporting My Health Learning (MHL) and its user base including the testing, deployment and support of custom extensions and resolution or escalation of errors with any system integrations. This position provides support by resolving customer incidents, accurately logging resolutions or investigating and providing additional information to the next level of support. Working closely with all of our LHD/Network/Pillar/Agency L&D teams to ensure resolution of issues or determination of improvement opportunities within MHL.
What you will do
As an integral member of the My Health Learning team, you will:
- Work within the Team to support our customers
- Triage/Resolve/Escalate support queries ensuring accurate recording of investigation and resolution
- Confidently change between tasks as support challenges change
More information about the Support Officer - My Health Learning role, can be found in the POSITION DESCRIPTION.
About you
The skills, knowledge and experience we are looking for in you are:
- Works collaboratively within a team
- Experience with administration of Learning Management Systems (preferably iLearning)
Be flexible to change between tasks as support challenges change/require
If this sounds like you and you’re looking for a rewarding new opportunity, we would love to hear from you.
Benefits of working for eHealth NSW
We support our people with great benefits so they can support the patients and staff of NSW Health. These include:
- Flexible work options
- Skills and leadership development training programs
- Salary Packaging
- Health and wellbeing programs
More information about these benefits can be found on our Benefits Page.
Valuing diversity and inclusion
eHealth NSW is committed to providing a working environment that embraces and values diversity and inclusion. We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, people with disability and LGBTIQ+, for all advertised positions and have strategies in place to support you.
For more information on the strategies in place to support diversity and inclusion, please visit our Diversity and Inclusion page.
How to apply
To start your application, click the APPLY FOR JOB button at the top.
To apply for this role, please submit an online application and attach your resume (up to 5 pages) along with responses in the online questionnaire which describe how your capabilities, knowledge and experience make you the best person for this role.
- Demonstrate experience as a Support Officer working with enterprise systems in a large and complex service environment.
Demonstrate organisational skills and experience working in a high volume and demanding professional environment where prioritising competing demands whilst providing strong customer service and collaboration skills.
If you have any questions about the role, please contact Lyndon Ainsworth on ***************@health.nsw.gov.au.
If you require assistance or have any questions about the recruitment process, please contact Manisha Tuladhar on ***************@health.nsw.gov.au.
Applications Close: 23 April 2024
A talent pool may be created from this recruitment process to fill permanent or temporary vacancies within the next 18 months.
All NSW Health workers are required to have completed a primary course (2 doses) of a Therapeutic Goods Administration (TGA) approved or recognised COVID-19 vaccine (except for the Janssen COVID-19 vaccine which is approved by the TGA as a single dose primary course). New applicants must have completed the vaccination course prior to commencement with NSW Health, or provide an Australian Immunisation Register (AIR) Immunisation History Statement certifying the worker cannot have any approved COVID-19 vaccines available in NSW. A NSW Health agency may require further information about the medical contraindication (including but not limited to an Immunisation Medical Exemption form-IM011 form). Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations.
To be eligible for this role, you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
