Systems Support Officer

About Us:

At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 4,100 staff and 600 volunteer staff are committed to high quality services and care.

Uniting AgeWell provide a workplace culture based on the BEST philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org

About the role:

Based out of our Head Office in Wesley Place, Melbourne, work as part of Applications Support team in this Full Time role. 

• Provide application level support to all Uniting Agewell Application users with a strong focus on Community/HomeCare applications
• Provide day to day phone/email support
• Prepare and maintain application documentation
• Escalate and manage application issues
• Manage application security
• Be responsible for creating and supporting custom reports
• Assist with any project work, typically software upgrades or implementations

About you:

You are passionate about what you do and want to make a difference in the lives of our residents/clients, enhancing their self-esteem and empowering them to make choices.

This is the place for you if you:

• Tertiary Qualification in IT or related work experience
• Minimum 3 years practical experience in application support
• Experience and understanding of the Home Care sector
• Experience in supporting Workforce Community/Home Care CRM and scheduling softare
• Excellent written and verbal communication skills
• Highly developed organisation, analytical and problem-solving skills
• Thrive in a team and also appreciate the one to one interactions
• Are committed to being part of a workplace culture based on the BEST way of life (Believe, Excel, Support and Trust)

Essentials for working in Aged Care:

• A current Working With Children card
• Current and ongoing flu and COVID-19 Vaccinations
• Australian working rights
• Ability to pass a national police clearance

Why choose Uniting AgeWell:

• Be a part of a values based organization
• Join one of Victoria’s leading aged care providers in one of the fastest growing industries
• Work in your local community and make a difference to the lives of our residents/clients
• Career pathways, education and training opportunities
• Benefits, including salary packaging

Make a positive difference in your community – apply now!

For more information please contact the Recruitment Team at Recruitment@unitingagewell.org.

Only shortlisted candidates will be contacted. We look forward to hearing from you!