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SalaryDo you know what makes a good team? A good leader. If you have the skill to bring out the best in your team, to meet and surpass goals then we are looking for you.
We have Fixed term opportunity for 6 months with the possibility for extension and/or permanency.
Would you like to work in a genuinely exciting, flexible and friendly work environment, which offers its people a range of benefits, including flexible working hours, working at home, in the field or in the office to help support you and get the best results possible for our community. Then the Department of Energy, Mines, Industry Regulation and Safety (DEMIRS) is for you!
Here at DEMIRS we value diversity and appreciate every individual’s perspective, bringing together a diverse and inclusive workforce to drive innovation and success. So, if you’re an innovative and forward-thinking individual who values collaboration and wants to contribute to the next big discovery in the mining sector, protecting our workers’ health and safety, protecting tenants and consumers, transforming energy supply and emissions, whilst rolling out new technology to deliver excellent customer service and achieve success, then DEMIRS is the agency for you.
The role
As the Team leader you will form part of a dynamic team responsible for providing frontline customer centric services. Drawing on your leadership, mentoring, training and coaching experience you will play a vital role in contributing to the effective operation of the Contact Centre and front Counter. This role will collaborate with internal leadership team to create and sustain a strong customer centric culture.
You will provide leadership, direction, motivation and guidance to the team. You will play important role in team development by identifying and recommending the training, development and support needs for the contact centre team. You will support the team in resolving the issues and achieving their objectives.
You will support coordinator to develop and maintain the high performing customer service team. You will also attend the escalated calls and assist with more complex enquires.
Please refer to the Job Description Form (JDF) attached for further information regarding the position, including any specific requirements, capabilities and pre-employment checks which will be assessed as part of the selection process.
While this selection process will initially be used to fill the above vacancy, it may also be used to fill other similar vacancies (permanent, fixed-term, full-time or part-time) within the department for the next 12 months.
This position is located in ,
Further information
Please contact Mardie Christ , Manager Contact Centres on 0448 468 727 or visit . You can also keep up to date on DEMIRS achievements and activities by following us on .
How to apply
A detailed resume outlining your key achievements, work history, education and professional development and covering letter of no more than two (2) pages, addressing the following points:
- Demonstrated commitment to the achievement of a customer centric culture.
- Proven ability to provide direction, guidance and coaching to staff.
- Demonstrated analytical and planning skills.
To submit your application, click on the “Apply for Job” button at the bottom of this page. You will be asked to complete several questions, before attaching your resume and covering letter.
Supporting diversity and inclusion
DEMIRS is committed to building and maintaining an inclusive and supportive workplace. We welcome all to apply, however, preference may be given to Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally diverse backgrounds, people of diverse sexualities and youth. This helps us ensure our workforce is diverse, effective and forward thinking, and is supported by the Equal Opportunity Act 1984 (WA).
We are proud to be recognised as an Inclusive Employer for 2023-2024 by Diversity Council Australia. Learn more about our commitment to diversity and inclusion
Reasonable adjustments will be provided during our recruitment processes and in the workplace so you can fully participate.
CLOSING DATE: 4.00 pm on Friday,15 March 2024 (WST)
Please ensure you allow yourself sufficient time to lodge your application online; as applications that are in progress or submitted after this time will not be accepted. It is your responsibility to ensure your application is submitted on time.
We look forward to receiving your application and considering you for this exciting opportunity to join our team.
