AddressJob reference: 594314
Location: 5000 - ADELAIDE
Job status: Long Term Contract
Eligibility: Open to Everyone
We are currently seeking applications for a Team Leader (ASO6) to join the Claims Management team at Super SA, Department of Treasury and Finance
This is a temporary Fixed Term contract of up to 12 months.
Remuneration: ASO6 – Salary Range ($97,022 p.a. - $102,626 p.a.)
About us
At the Department of Treasury and Finance we work together to ensure South Australia is a thriving, prosperous state now and into the future. We are the lead agency for economic, social, and financial policy outcomes. We play a vital role in providing financial services to the community and economic and fiscal policy advice to the Government of South Australia.
Our culture is one that welcomes all and we embrace flexibility and embrace diversity. We believe people are our most valuable asset, so we work to support the skills, knowledge and capability of our staff.
Super SA is a branch within the Department of Treasury and Finance. Super SA is a superannuation fund provider who, for 120 years has been helping South Australian government employees secure their financial future.
About the opportunity
The Team Leader, Claims Management is responsible for the leadership and management of the Claims Management team. The team delivers specialist claims management, deals with insurance applications, and provides customer service to members and stakeholders.
The Team Leader has extensive contact with internal and external customers and will be required to work collaboratively with all teams within Super SA and staff across other Government Agencies to achieve required business outcomes.
About you
You will have leadership experience in a service delivery environment where services are delivered across multiple channels. In this role you will be required to work on complex cases and provide technical support to the team. Experience in reviewing death, total and permanent disablement and income protection claims will be highly regarded.
To be successful in the role, you will have:
- Experience in leading change and developing new concepts and procedures to improve services and maximise performance.
- Demonstrated experience in case reviews, complaint resolution, external dispute resolution and litigation matters.
- Ability to interpret and adhere to legislation and regulatory requirements within the life insurance industry.
- Ability to work independently within guidelines, while meeting critical deadlines and utilising excellent attention to detail skills.
- Demonstrated ability to effectively communicate, influence and negotiate with a diverse range of clients at various levels (both verbal and written).
Contact and Queries
Julia Loipersberger
Associate Director, Insurance Delivery
Email: *********@sa.gov.au
Application Instructions:
To be considered, all applications must be submitted online via I Work for SA by clicking Apply and following the instructions.
Applicants are required to submit a Curriculum Vitae and covering letter (no more than two pages) addressing the key selection criteria detailed above and demonstrating suitability for the role. You are also required to provide details of 2 referees and complete a pre-employment declaration.
Recommended applicants are subject to satisfactory criminal history check in accordance with the DTF Pre-Employment Screening Policy and Procedure and every three years thereafter.
If you have a National Police Check no more than 12 months old, we ask that you upload a copy with your application.
The Department of Treasury and Finance is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, disability, all genders, and LGBTQI+ community. If you have any support or access requirements, we encourage you to advise us if invited to interview.
Applications close: 27/05/2024 11:45 PM
Attachments:
- Pre-Employment-Declaration_240522.pdf
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
