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SalaryForming part of the corporate arm of Flight Centre Travel Group (FCTG), FCM Travel Solutions is the business travel partner of choice for large national, multinational and global corporations. We are an award-winning global corporate travel management company, ranking as one of the top five by size around the world.An opportunity has come to join the Canberra based team as a Team LeaderA Team Leader is the customer, operational and technical expert. They lead with a customer-centric mindset and display sound commercial and business sense to drive customer and people-related outcomes and business goals.The Team Leader lives and breathes the FCM “DNA” and maintains a culture of support, safety and success. They are instrumental in the development and performance of their people and the growth, profitability and retention of their customers.Their leadership capabilities build and nurture relationships both internally and externally for the betterment of the FCM brand.You will be responsible for:
- Understanding and driving team and area business plans, key performance indicators and key business deliverables
- Maintaining the financial health of the business
- Developing multi-level relationships with both internal and external customers
- Identifying gaps and opportunities for continuous improvement
- Assessing, troubleshooting and providing solutions to a varying range of customer scenarios
- Ensuring all functions deliver a compelling customer experience to maximise the opportunity for retention and customer satisfaction
- Delivering FCM's marketing and product strategies and ensuring they are best optimised within the area
- Extensive travel industry experience
- Previous leadership experience in a customer facing role
- Drive and ambition to achieve and exceed goals
- Superior presentation and negotiation skills
- The ability to encourages and support the development of team members
- A high degree of emotional intelligence
- Sound business acumen
- Uncapped incentives
- Tailor your ideal work-life balance with hybrid arrangements
- Free health and wellness consultations
- Free financial planning consultations
- Award winning Flight Centre employee benefits:
- Social events such as Buzz Nights, opportunity to attend Global Ball overseas (Bali 2023, Lisbon 2024) for high achievers
- Global career advancement/travel opportunities
- Leadership Programs & further education, training and development
- Giving Bank & Volunteer Leave
- Employee share scheme
- The opportunity to play an integral role in the growth of the business
- Travel discounts on flights, hotels and insurance for you, your family and friends
