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SalaryOur esteemed client, a proudly 100% privately owned Australian enterprise with a rich history spanning over four decades, stands as a shining international success story. Specializing in mobile "on site" service and replacement of hydraulic and industrial hose and fittings, they have established themselves as leaders in their field. Their success is propelled by a franchise business system, delivering exemplary service and efficiency. Grounded in a philosophy of service excellence, proactive business strategies, and fostering a positive work environment, they continue to witness sustained growth and expansion.
The Role
The National Office is seeking a dynamic individual who is passionate about their work to join our team as a Team Leader. This is an excellent opportunity to become part of a company that provides stability and fosters a positive, fulfilling work environment, offering limitless opportunities for growth.
Responsibilities
- Overseeing customer orders, inquiries, complaints, and returns.
- Fostering robust communication channels with customers, the sales team, and other stakeholders.
- Offering continuous guidance and mentoring to the customer service team to cultivate and sustain an efficient, professional unit.
- Assessing current procedures and systems concerning customer service and order processing, and proposing new protocols as necessary.
- Administering local contract pricing.
- Ensuring that the Customer Service team interacts effectively with internal and external stakeholders, promptly addressing customer concerns to safeguard and enhance the brand.
- Strong written and verbal communication abilities, coupled with a warm and approachable demeanor.
- A keen sense of urgency, oriented towards meeting deadlines, and possessing exceptional time management skills.
- Proficiency in managing complex tasks.
- Extensive background in a Team Leader role within customer service, preferably in a technical or production setting, with a track record of effectively leading and motivating teams to achieve peak performance.
- Demonstrated proficiency in using MS Office software.
- Solid industry expertise.
- Experience with Infor Syteline is advantageous, though not mandatory.
