Technical Services Admin

Do you consider yourself to be extraordinarily well organised?  Do you have a passion for supporting others?  Do you thrive when you can take full responsibility and initiative in your daily work activities? If the answer is yes and you can see yourself being passionate and excited to be a part of our organisation, then you already have the first step of your mission accomplished.

Nice to meet you!

Mega Watt Power is part of a family business group that is a privately held national renewable energy company based in Coffs Harbour, NSW. First established in 1989, we are constantly growing, and right now, we are looking for someone to help drive our electronics services team.

A permanent full-time position based in Coffs Harbour is available for immediate start. The successful applicant will report directly to our General Manager.

This role is not a traditional role that would fit ‘an admin position’. As the employment landscape is changing and shifting rapidly, the role we hope to fill has morphed over time to meet our business needs.

We would be happy to have you with us if:  

• You have experience in supporting busy, ‘Type A’ managers in quick-growth mode.
• You have a minimum of 2 years office experience.
• You know your way around a computer and a good deal of experience with Microsoft 365 and the ability to quickly learn new software.
• You have excellent phone and email etiquette and know how to engage in professional, friendly, yet polite conversation. 
• People like talking to you and you have excellent written communication skills.
• Your data entry abilities are lightning-fast and perfectly accurate
• You have some technical abilities, such as basic soldering and using a multimeter, and don’t mind spending time in our service department and warehouse, helping with the following: keeping the work benches organised, assisting our technicians, electricians and engineers.
• You are passionate, energetic about life and enthusiastic about getting the job at hand completed.
• You have been perceived by others as optimistic, efficient, warm, and resourceful.
• You are open and interested in others but also have a good sense of knowing when it’s time to be ‘focused on work and being in the zone.” 
• You are loyal and not known as someone who gives up and quits at the first obstacle or challenge.
• You can do multiple things simultaneously.

 How that perfect day at work will look like – The Role:

This position will be based firstly on the admin of our Technical Services. Reception, and shop front duties are a very close second followed by basic technical assistant duties, helping the technical staff in the workshop, keeping the workshop and warehouse organised and in good order and tracking inventory. Overall, you will be responsible for a variety of duties including:

• Being the face of Mega Watt Power’s Technical Services, greeting all customers and visitors and answering phones and emails
• Front office duties: Assisting customers with all incoming enquiries and supporting our service, installation and sales staff
• Prepare the customer job profile and data entry
• Liaise with customers during their job installation
• Maintain a clean and tidy shop front and office
• Prepare customer’s system manuals
• Applying customer deposits, creating and issuing invoices
• Maintaining customer records and folders
• Supporting the day-to-day requirements of the office and staff 
• Assisting all internal departments with errands
• General office duties, printing, binding, laminating, mailing and filing, always with care and attention to detail.

Why this job?

• We have a caring nature and are dedicated to our customers & clients, to success and growth, while at the same time being equally supportive and nurturing of our employees
• Our office environment is a safe place where all our employees can feel optimistic and supported while they adopt responsibility, a positive mindset, resilience and a healthy attitude towards work and each other
• We love to celebrate achievements, and we don’t look at the past wishing things could be different
• If you can picture yourself with us and have what it takes, you absolutely should apply