Address
Form of workAbout the Role:
As we continue to grow, we have recognised the need for a Technical Specialist to join our team in a full-time permanent role. Whilst the preferred location of this role would be in NSW, QLD or VIC, we are open to a hybrid role anywhere across Australia.
This would suit someone who has graduated with a Degree in IT or similar, who has experience in supporting SaaS applications.
Your primary responsibilities will include:
- Provide 2nd level application support to our clients across Australia via a ticketing system (Salesforce) working alongside our L1 Frontline support members, Development Teams and Solution Architects
- Triaging bug ticket escalations to identify and determine issues / bugs or standard system behaviour.
- Escalate tickets as required to senior team members and relevant teams
- Database navigation and data analysis to work through identifying issues, troubleshooting, diagnosis and carrying tickets / issues through to resolution
- Engagement with customers to trouble shoot and communicate functionality and more complex system fixes
- Test and provide quality assurance on fixes and updates to systems before they go live
- Work with our Product Team to triage client feature suggestions and translating requirements
About You:
You are a flexible, team player with excellent collaboration skills and a can-do attitude. To be successful in this role you will have demonstrated experience and skills including:
- Very strong general computer skills
- Strong problem solving and analytical skills
- Be a forward thinker
- Strong written and verbal communication skills.
- Experience working within a fast-paced customer support environment
- Excellent time management skills with the ability to appropriately prioritise tasks and work to a queue.
- Good understanding of user experience focused on best practices
- Understand data and attention to detail
- Ability to deliver quality outcomes within committed timeframes
Technical Requirements to succeed in this role:
- Essential: Experience using web applications
- Essential: SQL Experience
- Essential: Experience with Excel
- Desirable: Bachelor's Degree in Information Technology
- Desirable: Experience in application support
- Desirable: Experience with Microsoft Web Technologies
- Desirable: Experience working with large data sets
- Desirable: Experience with databases
- Desirable: Donesafe experience
What’s in it for you?
- Access to a confidential and free EAP Service (Employee Assistance Program)
- Birthday Bonus Day – A day of paid leave for your birthday!
- Access to FlareHR Employee Benefits & Discounts, including Novated Leasing
- Hotel Discounts for yourself, family + friends
- Tuition Reimbursement – We are constantly looking to foster development and growth which is why we support eligible employees with education expenses.
- Volunteer Leave – We believe in giving back and supporting activities that serve the community which is why our employee’s are entitled to 16 hours of volunteer leave per year to support causes that align with our mission ‘Connection Workplace Safety, Compliance and Employee Development’
- A flexible working environment
- A collaborative and supportive team-based environment
Our culture:
Life at HSI Donesafe is underpinned by our key values:
#OwnIt - We do what we do with passion and enthusiasm. We take responsibility and just get the job done.
#Better - Creating new and better ways for our team and organization to be successful. As an organization and as individuals, we are a work-in-progress always striving to be better.
#GotYoutBack - We're a company that fosters collaboration, teamwork and innovation. We work exceptionally hard and celebrate our wins together
We have offices across the country and support flexible working, so candidates from Perth, Sydney, Brisbane and Melbourne will be considered.
