Technical Support Officer

Job Description Resolving escalated issues Liaise with level 1 support personnel Resolve with precision Practice efficiency when resolving Provide support to various stakeholders Support other service desk Occasional covering roles in service desk Provide tailored responses to clients Cross-functional team collaboration Documentation SLA Keep up-to-date documentation of procedures, configurations and issue resolutions Timely updates Technical responsibilities Root cause analysis Troubleshooting Implement security measures System upgrades and migration Maintain server environments; installation, configuration and monitoring Transition ICT services to cloud