Technical Support Officer

Reference Number: 613  

Job Title: Technical Support Officer  Employment Type: Permanent Full Time                                                                

Hours per Fortnight: 80  Location: Graham Street 

Applications Close: 08/04/2024
 

About GV Health:

At Goulburn Valley Health we pride ourselves on delivering person-centred care. We aim to enhance patient experience through improved service access, developing partnerships, meeting growth in demand, implementing innovative service models and ensuring workforce flexibility.

Our Region

About the role Do you love providing exceptional customer service? Here's your opportunity to support the healthcare professionals who look after our community.  The IT Technical Support Officer plays a key role in providing I.T. support for a large regional health service.  In this role you will be responsible for the delivery of high-quality IT services through customer support, request, incident, and problem management.  Your duties will include solving first level technical issues and communicating effectively with colleagues & end users to promote a high standard of customer service. This is an ideal role for an IT all-rounder who has great customer service skills in IT.
 

We are looking for:

• Demonstrated skills in the ability to support and maintain desktops, notebooks, applications and mobile devices.
• The ability to communicate solutions to customer problems, via different methods of communication (face to face, phone, email)
• Exceptional customer service skills providing a friendly 'can-do' approach to resolving requests
• The ability to thrive in a busy, fast-paced environment and be able to manage and prioritise multiple tasks and operate calmly under pressure

Why work at GV Health? 

• Generous salary packaging, subsidised staff parking and discounted leisure memberships

• Flexible work practices and options to purchase additional leave to support work/life balance
• Paid parental leave
• Professional development and study leave to help reach your learning and career goals
• A confidential employee assistance program (EAP) for you and your loved ones
• Social club membership offering a range of events, functions and local community discounts
• Our CREATE Outstanding monthly, bi-monthly and annual reward and recognition program

GV Health is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and linguistically diverse backgrounds are encouraged.

Three (3) COVID-19 vaccination doses are a mandatory requirement for all roles and seasonal Influenza vaccination (where mandated). Further pre-employment screening checks may be required, including but not limited to; Working with Children's Check (WWCC), National Disability Insurance Scheme (NDIS) Worker Screening, International and National Police Checks, Aged Care Statutory Declaration, Visas and valid working rights in Australia, further immunisations. Further details of pre-employment requirements are provided in the Position Description and to successful candidates, or upon request. 

GV Health reserves the right to vary pre-employment screening from time to time and as directed by legislation and operational requirements. 

Recruitment agencies should note that GV Health does not accept agency resumes. GV Health is not responsible for any fees related to any unsolicited resumes submitted by Recruitment Agencies.