Technical Support Officer

Company

This business is one of Australia's leading security equipment distributors with a global reach. They have seen significant growth year on year to now be known as one of the most respected companies on the market.

Located in Clayton, Melbourne, this role offers a guaranteed career path for all staff with career ambition.

Position

The position of Technical Services Officer is now available.

In this role, you will carry out the below:

• Provide technical product expertise to staff, customers, and clients
• Troubleshooting hardware/software issues
• Answer incoming Technical Support enquiries via phone and email
• Provide pre-sale consultations & post-sales advice of products and technologies
• Use of CRM to prioritise tasks

Benefits

• $75k + Super
• Great work/life balance - no weekend work
• Vibrant work culture with a motivated team
• Work for an industry leading company
• Genuine career scope and opportunity for progression

Candidate

To be considered for the position all candidates must have the below experience and skills:

• Experience in a Technical Support or Help Desk position
• Previous experience in Electronic Security highly desirable but not necessary
• Sound IT/Technical Support knowledge
• Excellent communication and presentation skills
• Ability to learn quickly and adapt to new products
• Must have full working rights in Australia

Please note, this role is based in Clayton, Melbourne, VIC.

If you have the above criteria apply below, or email Guy at for more Information.

Reference number: GC0703TECHVIC_170978832471922

Company: ROC Consulting

Date posted: 7th Mar, 2024