Training Manager

Training Manager: Ingleburn, NSW 

We are a well-established, long-standing RTO, committed to delivering quality training that meets industry needs and exceeds client and student expectations. We believe that real experience is everything!

A fast-growing company focused on high-risk, safety and short courses in the blue-collar sectors with world class training facilities, we set the benchmark for excellence in safety, construction and high-risk work training.

THE ROLE 

The Training Manager role is a national role positioned at our NSW training facility and is responsible for managing the overall delivery of our training & assessment. This includes overseeing plant/equipment scheduling and maintenance, trainer onboarding, and managing our pool of trainers and assessors. 

The role reports to and will work closely with the General Manager and will ensure we continue to set the benchmark for excellence in training & safety, and deliver consistent & exceptional customer service. 

Your main duties will include:

• Oversee quality training and assessment to clients in compliance with all relevant RTO Standards and legislation and within required timeframes
• Managing positive relationships with trainers and other stakeholders 
• Onboarding new trainers with the support of General Manager and other stakeholders
• Work with the training and assessing team to ensure the effective, efficient and consistent delivery 
• Respond to day-to-day trainer inquiry regarding operational matters and training delivery
• Work with the Training and Assessing team and the Quality & Compliance team to undertake moderation and validation activities 
• Liaise with the Administration team to assist with scheduling training staff, and plant and equipment for the training calendar. 
• Provide SME review of training materials as requested 
• Support the design aspects of any new training sites 
• Maintain professional and technical knowledge - attending educational workshops, forums, review professional publications, establish personal networks, participate in team discussions etc.   
• Maintain own qualifications, vocational and training/assessment, industry currency and ongoing professional development to the required RTO industry standards  
• Participate in Trainers Meetings, Team Townhalls & Workshops as required 
• Other duties and tasks in their functional area aligned to their capability, skills and experience as directed by the General Manager

KNOWLEGDE & EXPERIENCE

• Experience with Australian Quality Training Framework and Vocational Education and Training (VET) Quality Framework legislative compliance requirements   
• Experience in an RTO environment delivering relevant and engaging training to a diverse range of students 
• Thorough understanding of national vocational competencies and assessment instruments 
• Understanding of WHS requirements and ensure that your work practices reflect this  
• Experience leading, managing and directing other people, including face to face & in performance reviews 

ABOUT YOU

• Strong communication and customer service skills to professionally liaise with a range of stakeholders including trainers, employers, students and industry professionals 
• Ability to lead, manage and direct other people, including face to face & in performance reviews 
• Must be customer service oriented  
• Ability to evaluate objectively, fairly, and consistently.  
• Strong conflict resolution skills 
• Ability to understand, follow and communicate directions as given.  
• Ability to work within teams, and with minimal supervision. 
• General understanding of plant equipment 
• Good prioritisation and organisational skills 
• Sound computer skills 
• General understanding of high-level financial concepts
• Ability to work as a team player 

WHAT DO WE OFFER

• Excellent pay and conditions; above award rates
• Excellent professional development and growth opportunities
• Supportive work environment & culture