AddressThe Client
Newcastle & Hunter Valley Pty Ltd is a Transport Company based in New South Wales. They are looking to hire an experienced Transport Company Manager to join their team.
The Role
This is for a full time role with an annual salary between $70,000 to $75,000 plus superannuation and will be based in their office in Mayfield West in NSW.
Responsibilities
- Liaising with clients with regards to the costs associated with our services and handling of any client complaints received
- Organising maintenance services or repairs of vehicles
- Dealing with customer complaints in an ethical manner
- Arranging collection and delivery of vehicles and goods
- General administration duties including data entry, generating reports, filing/archiving and responding to calls and queries.
- Ensuring compliance with occupational health and safety regulations
- Oversight of driver fatigue management issues
- Account management
- Liaising with finance regarding supplier invoice queries
- Maintaining and distributing service and repair logs
- Maintaining business records and preparing operational statements and reports
- Other duties assigned by the Director and reporting to the Director
- Ensure all vehicles are maintained and comply with Roadworthiness, OH&S and environment standards
- Maintain maximum availability of the fleet, through scheduled servicing and planned preventative maintenance
- Ensure all vehicles are maintained to the required maintenance and appearance standards
- Assist and contribute in tender and bid submissions for new service contracts
- Manage Fleet Maintenance vehicle defect reporting, assess and action all reports and arrange with contractors for vehicles to be repaired
- Organise and supervise company and contract drivers so that all freight requirements are completed by the agreed deadlines
- Check all employee and contractor run sheets for possible inaccuracies or time delays and manage any discrepancies
Requirements
- At least a Diploma or equivalent in the freight and transport industry
- At least 4 years of relevant experience in a commercial capacity
- At least 4 years of relevant experience in client management skills, especially regarding negotiations and complaint handling
- Fundamental knowledge of legislation impacting heavy vehicle fleet operations including WHS, environmental, basic fatigue management and road/transport compliance
- Ability to supervise and provide direction and guidance to other employees including the ability to assist in the provision of on-the-job training and induction.
- High organisational skills with strong attention to detail and accuracy
- Capacity to solve issues/problem and find suitable resolutions
- Excellent work ethic and ability to strive for goals
- The ability to work independently and as part of a team
- Able to pass a drug and alcohol test
- Verifiable work references
