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Form of workSummary:
We are looking for a customer focused individual to join our growing Workplace Concierge team at Auxus.
About Auxus:
Auxus is supported by over 33 years of property industry service experience as a member of the Glad Group.
The Auxus team hold an unrivalled expertise asambassadors of the total customer experience and work in partnership with tenants and building owners to deliver service excellence at every step of the journey.
We specialise in delivering a service level that engenders trust through action. Our clients know everything is taken care of, effortlessly and with care.
Primary Purpose of Role:
The Workplace concierge is responsible for delivering exceptional customer service and ensuring a smooth and efficient operation of the workplace. This role requires a strong focus on hospitality, communication and administration skills.
You will be the central point of contact for employees and visitors, providing assistance, information and support while maintaining a professional and welcoming atmosphere.
Snapshot of your day:
- Deliver outstanding customer service by greeting and assisting employees and visitors.
- Provide registration support and issue access passes for visitors and permanent employees.
- Respond to email enquiries and phone calls in a timely manner.
- Provide building induction to all new employees, contractors and visitors ensuring they are well informed of the building and its facilities.
- Mail management and advising customers of any parcel deliveries.
- Provide meeting room support and ensure meeting rooms are ready for use & in excellent conditions at all times.
- Complete daily walkthrough of workspace, ensure standards are maintained and report any maintenance and cleaning issues.
- Monitor levels of stationary and kitchen supplies, restocking when required.
- To act as the fire warden (floor warden) in case of fire emergencies.
- To be the first aider for emergencies.
Site Location: Rozelle NSW
About you:
- Strong reception, front office, hospitality/customer service experience in previous roles.
- Professional written and verbal communication skills.
- Passion for people and customer service.
- Attention to detail.
- Works well under pressure and ability to multi–task.
- Proficient computer skills.
- Team player.
Why join Auxus?
Auxus is a proud Equal Opportunity Employer and Champion of genuine action towards Reconciliation. We know that our workplace benefits from diversity and we seek to increase and maintain representation of all people across our workforce. Our aim is to make employment with Auxus accessible for all people, including targeted programs for Aboriginal and Torres Strait Islanders.
As an employee of Auxus, you will be supported by:
- Ongoing training and development
- Career progression opportunities
- Exclusive employee rewards and recognition program
- Employee Assistance Program
- Supportive work environment
- Sponsored study program with certificate
To be eligible for this role you will need to have full working rights in Australia (students welcome), a valid police check, and a first aid certificate is preferable.
If you are interested in becoming a part of the Auxus team and meet the above criteria, please apply by submitting your resume or please email your resume to ***************@gladgroup.com.au
