Address
Form of work
Salary- $34 per hour + Super | 38hours per week, 8am-6pm Monday to Friday Rotating Rosters
- Health Government Contract | Hybrid – Liverpool + WFH
- ASAP Start | Estimated 12month assignment, strong potential to extend
About the Company
Our large client serves the community in providing health and medical support to vulnerable individuals across the nation.
About the RoleThey are currently seeking 10x professional and empathetic Customer Support officers to join their Contact Centre in Liverpool with some flexibility to work remotely from home. You will be required to work rotating rosters between Monday to Friday 8am – 6pm. This is an estimated 12month temporary assignment, with a strong potential to extend.
Working within a Call Centre environment, you will be responsible for delivering high quality customer service assisting vulnerable people with health and medical support to improve and enhance their overall quality of life.
Responsibilities
- Provide high level, professional and empathetic customer service
- Respond to customer enquiries in a high-volume Call Centre environment
- Answer call and email enquiries within a timely and accurate manner
- Capture, process and lodge customer requests and orders into the database
- Accurately entering data in high volumes into the system
- Facilitate the resolution of customer complaints
- Tracking and tracing deliveries
- Undertake investigations, conducting outbound calls to confirm ETA’s and deliveries
- Process returns and claims, as required
- Records and database management, ensuring high integrity, accuracy and confidentiality
- Adhere to Contact Centre daily and monthly KPI’s
About You
- Professional, resilient and confident with a customer service delivery focus
- Impeccable communication skills, both verbal and written
- Solid negotiation, conflict resolution and problem solving skills
- Superior organisational skills with the ability to multi-task and prioritise conflicting and tight deadlines
- Strong computer literacy and proficiency with MS Office suite, Salesforce, SAP or Oracle
- Intermediate excel skills
- High attention to detail
Requirements
- Demonstrated experience working within a high-volume contact centre environment
- Previous experience working within a sensitive/complex environment
- Health, Warehouse, Not-For-Profit or Government experience advantageous
- Valid Driver’s license and own transport
- Reliable remote internet access
- Flexible to work across a rotating roster 8am – 6pm Monday to Friday
- Willingness to undergo a National Police Check
- Ability to commence and commit to the duration of the assignment
How to Apply Applications will be reviewed within 48 hours of the job posting. Please apply by submitting your resume (in Word format) via the “Apply Now” tab to be considered for the role. Only suitable applicants will be contacted.
For other similar roles currently available, please go to our jobs page https://www.alexanderappointments.com.au/job-results
We also encourage you to visit our website and create a job alert that will immediately flag you when new opportunities appear https://www.alexanderappointments.com.au/job-alerts
