Address Sydney
Role: Account Coordinator Location: Sydney
What you’ll do We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.
As an Account Coordinator in the Account Services team, you’ll have the chance to:
Client Service
Deliver consistent, reliable and friendly service for all MiQ clients.
Ensure SLAs are met and campaign operations are seamless.
Work alongside an Account Manager to support on meetings, data requests & client entertainment where appropriate.
Develop knowledge of industry trends and the impact of these on MiQ and our clients.
Campaign Management
Pre-campaign:
Facilitation of pre campaign documents.
Assist clients with creative specs
Manage creative tag trafficking.
Campaign activation:
Request and deliver screengrabs.
Ensure client reporting is setup.
Work alongside Account Managers to identify upweight opportunities.
End of campaign:
Assist with the delivery of post campaign reporting and insights.
Assist Account Manager with re-booking campaigns.
Administrative Support
CRM (Salesforce) - IO management
Updating internal tracking documents
Reconciliation of bookings where appropriate.
Support with investigation and resolution of invoice queries.
Updating client facing tracking documents.
Technical Support
Implementation and troubleshooting of tracking pixels.
Troubleshooting campaign issues with the support of the Account Manager
Product & Industry knowledge
Understanding of MiQ’s product suite including requirements for activation & USPs vs competitors.
Research into industry trends and the impact of these on MiQ, our clients as well as the wider digital landscape.
Insight delivery
Assist Account Management with data pulling and formatting
What you’ll bring
Working in a team environment
Client facing experience
High attention to detail
Reliable
Extremely organised
Proactive
Willing to learn
Excellent communication skills
Alignment with MiQ's core values/culture
A can-do attitude, with a dream to grow alongside us.
We’ve highlighted some key skills, experience and requirements for this role. But please don’t worry if you don’t meet every single one. Our talent team strives to find the best people. They might see something in your background that’s a fit for this role, or another opportunity at MiQ.
If you have a passion for the role, please still apply.
What’s in it for you MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work.
Values:
Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.
We do what we love - Passion
We figure it out - Determination
We anticipate the unexpected - Agility
We hold each other accountable - Unity
We dare to be unconventional - Courage
Benefits:
Every region and office has specific perks and benefits, but every person joining MiQ can expect:
A hybrid work environment
New hire orientation with job specific onboarding and training
Internal and global mobility opportunities
Competitive healthcare benefits
Bonus and performance incentives
Generous annual PTO, paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives
Employee resource groups designed to connect people across all MiQ regions, drive action, and support our communities
Apply today
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