AddressAt CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business' success and growth.
About CTM
CTM is an award-winning provider of travel service solutions spanning corporate, events, leisure and loyalty markets. Headquartered and founded in Australia, CTM has offices all around the world, including Australia, Asia, North America, Europe, and New Zealand. Visit our website: www.travelctm.com.
Your purpose
This is an exciting and fast paced role for anyone who has a passion for entertainment, sport, film and TV. Our clients include the who's who of music, entertainment and sporting codes within the country and they expect nothing but the best from us. We have spent years focusing on understanding our customer's individual needs, as they are the core of our business and what we do. As a result, we don't just provide travel management services, we offer solutions.
To be successful in this rewarding role, you'll need to demonstrate exceptional customer service and relationship building skills along with the ability to negotiate and problem solve effectively.
Based in Sydney, this role is responsible for managing, supporting and providing continued value to a nominated portfolio of our existing clients. This role reports to the Head of Account Management and will work collaboratively with the other members of our Account Management Team.
For us, account management is only one part of the equation, so when our clients question 'How does my Account Manager add real value to my business', we have the utmost confidence that the answer is easily demonstrated and tangible for all to see.
Key Responsibilities
- Managing client business relationships at all levels (CEO, CFO)
- Develop and Implement Business Plans
- Driving value to our customer's travel program through innovation, expertise and recommendations
- Providing high level analytical recommendations that deliver savings and efficiency to the customer program
- Strong commercial business acumen
- Managing accurate and timely Client Review schedules & presentations;
- Ensuring retention and client satisfaction
Skills and Experience
- Must have existing strategic account management experience (minimum 2-5 years).
- Excellent communication skills and ability to build strong interaction with our customers and our team.
- Knowledge and understanding of the Entertainment industry including Music Touring, Film and Television Production and Sport.
- Proven negotiation and selling skills
- Strong analytical and presentation skills with the ability to identify new sales opportunities.
Why CTM?
Reward & Recognition
CTM's annual reward and recognition program, CTM All Star Awards, takes our peer voted 'All Stars' on an incentive trip to destinations all around the world. Previous trips have included: Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas.
As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within. CTM's High-Performance (HiPo) program has excelled the professional development of many CTM Leaders.
Employee Wellbeing and Flexibility
The physical health and mental wellbeing of our CTM employees is something we take very seriously. To promote these amongst our teams, CTM provides each employee with:
- Annual no-questions-asked 'Chill Out Day' Leave
- Two Wellness Days Leave per annum
- Annual Health and Lifestyle payment for health-related expenses (e.g. Gym membership)
- Blended working arrangements; time in the office, time working from home
Sustainability Focus
CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM. Underpinned by our four Sustainability Pillars; Principles of Governance, People, Planet, and Prosperity, CTM's Sustainability Strategy identifies material issues and outlines initiatives to achieve this. Some initiatives include:
- Annual Volunteer Day Leave to support a charity/cause of your choice
- Offsetting all CTM employees' travel
- Partnership with South Pole - supporting sustainable community projects (local & global)
- Paperless office initiatives & recycling options
- Reduction of single-use plastics across each CTM office
If you want to work for a global award-winning company that values its people, community, and technological innovation, click here to get started with your new career at CTM.
