Account Manager

Account Manager

About our company:

Pax Australia is located in Ingleburn. 

Our company specialises in the mixing and filling of Aerosol and Liquid products for use in personal care, therapeutic, industrial and household categories for the domestic and export market.

About the Position 

We are currently seeking an Account Manager to join the Customer Service/ Sales team on day shift. Prior exposure in a manufacturing setting would be an advantage. 

The role requires nothing less than a team player with the ability to execute their tasks and assignments independently, whilst keeping the department head and related peers informed as to progress/status of issues.

Responsibilities 

• Exercise business discretion and independent judgment regarding business operations and requirements of our customers. 
• Deliver advanced and specialised account services to both maintain and up-sell customer relationships.
• Manage customer relationships by answering inbound calls and e-mail incidents, and independently researching and resolving all issues efficiently, with a focus on customer satisfaction. 
• Review complex technical issues and determine appropriate action or escalation. 
• Serve as the customers central point of contact for any incidents and coordinate resolution. 
• Deliver advanced account services as assigned/required.
• Act as the point of contact for assigned clients, maintaining relationships and favourable contacts, and continuously meeting client expectations. 
• Identify and act on opportunities to broker relationships between key clients to improve performance and profitability. 
• Work with assigned clients to define strategies, metrics, benchmarks and objectives for each assigned account to measure performance against achieving those needs and objectives. 
• Perform traffic, transaction, and cost analyses, report financial results regularly to the client to demonstrate value of the program.
• Answer customers' questions about products, prices, availability. 
• Estimate or quote prices, credit or contract terms, and delivery dates. 
• Provide ongoing support.
• Provide customers with product samples. 
• Monitor market conditions, product innovations, and competitors' products, prices and sales.

Requirements

• Tertiary qualifications a related discipline
• Exceptional communication skills
• Strong Excel understanding and use of Microsoft office suite. 
• Exposure in ERP- SAP, M3 etc
• Ability to be a hands-on performer who is actively involved in any or all aspects of customer service as required.
• The Account Manager should be fanatical about ensuring customer satisfaction while continuing to grow and evolve client accounts.

What Is in it for you?

• Dynamic role
• Join a supportive and experienced team. 
• An opportunity to work close to home.
• Onsite parking provided.
• Attractive remuneration package depending on qualifications and experience.

How to Apply

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