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Form of workAccount Manager Role
The Account Manager is responsible for managing a company's relationships with its Bottling and Warehouse customers. The primary goal of the position is to provide exceptional customer service and contribute to our goal of customer satisfaction in the wine industry for a family owned and operated winery.
You will own a group of commercial accounts with wine makers and oversee the building of long-term relationships, knowing that your connection with them represents both you and the brand. Accountable to the customer for the full service and with the support and cooperation of a talented internal team across all business areas including production and procurement, to efficiently provide solutions to your satisfied customer base.
This role is for someone who takes pride in their day-to-day customer service, is detail focused and recognises their efforts contribute to a success for the team and company. You have an approachable character, with the ability to influence various stakeholders based on a goal of exceeding client’s expectations.
Account Manager Job Duties and Responsibilities
- Management of the customer interface from the Bottling request up to and including the dispatch of the Customers finished products. Across multiple clients concurrently.
- Is the single point of contact for all Customer facing information including but not restricted to quoting and invoicing.
- Liaise with internal teams to ensure all of customer’s requests are met, including expected timelines.
- Delivering the best possible customer service with a view to growing and supporting long-term relationships.
- Problem-solving for customers in a way that ensures the relationship remains positive.
Personal Competencies
- Profession. Able to accurately perform responsibilities, with a proven ability in a professional environment to have attention to detail and to pass on information with clarity and accuracy.
- Working with people. Demonstrated ability to build and maintain client relationships, adapts to the internal team, and builds team morale.
- Planning and organising. Strong organisational skills, with a proven ability to work well in a busy environment, while meeting deadlines and milestones
- Adapting & Responding to Change. Adapts to changing circumstances, while problem solving and managing internal and external expectations.
How to Apply
If this role sounds like you, please click on the "Apply for this job" button and send through a copy of your recent CV along with a covering letter outlining why your skill and experience meet the requirements of this role. We will get in touch if you are shortlisted for this opportunity.
