Account Manager

About the business

Fishbowl Inventory is the industry’s most flexible software solution for Warehousing & Manufacturing businesses across Australia, New Zealand and South-East Asia.  

An exciting, dynamic and rapidly growing company, we onboard, train and support businesses using Fishbowl Inventory software suite across the Asia Pacific region. 

Based in beautiful Mooloolaba on the Sunshine Coast, QLD - just a short walk from the beach - our team is lucky to work from one of the best company office spaces' in Australia - with views to the beach + marina! 

Our clients are everything to us and our entire awesome team does everything we can to deliver the best service and business solutions around!  

Fishbowl Inventory offers stock control, order fulfilment, purchasing management, warehouse management and manufacturing solutions and integrates with Xero, Intuit QuickBooks Online and Reckon Accounts.

• Fishbowl offers both SaaS and a powerful Advanced on-prem solution
• Multi-warehouse locations
• Multi-currency 
• Inventory tracking, pricing rules, advanced reordering tools
• Multi-stage Manufacturing BOMs & Work Orders
• Mobile barcode scanning
• eCommerce integrations and B2B portal
• Powerful and customisable business data reporting options
• SalesIn Sales Rep App, EDI / API integrations, and more!
   

The right person for this role will know exactly what this exciting position entails. 

Reporting to the Director of Sales & Operations, APAC, as a Fishbowl Account Manager, your role will be to nuture existing clients by deeply understanding their business needs, operational workflow and demonstrating Fishbowl’s capabilities to solve those needs with the many feature-rich products & functionality, powerful add-ons and Consulting service & support offerings. 

More than anything, you will love and thrive on helping clients. You will be the living, breathing best Account Management experience that wows every client and makes them want to stick with Fishbowl forever - all of our clients do! 

Your personal ‘sales DNA’ makes you a success because you know how to understand each client's needs - and by doing so fuel their own company's growth and success with the many powerful tools that Fishbowl provides.

You are self-motivated, organized and have a meticulous attention to detail regarding client follow-ups, data tracking, accurate records and documentation of all sales activities and coordination through our CRM.  

You can build urgency based on the information provided, you listen more than you talk, you learn and pivot quickly and you’re comfortable with the speed of change that comes with a fast-growing company - plus, you like to have fun and freely share this energy with our team and clients! 

You will be well surrounded by expert resources to equip and aid you in any part of executing our sales process, and you’ll help us improve and serve our prospects and customers better by helping us test and learn our way into the best practices available.

Responsibilities

• Achieve/surpass assigned sales targets
• Learn and master our sales process providing insights and suggested improvements along the way
• Master our value propositions and be able to translate the pain points prospects share into concrete solutions
• Nurture the long-term relationship with every client - perform scheduled and regular business reviews with clients to assess their needs, address concerns, and identify areas for improvement
• Identify potential upsell and cross-sell opportunities 
• Handle objections and negotiate price to get opportunities across the finish line
• Maintain all opportunities in Salesforce completing tasks in a timely fashion and populating all required information on every deal
• Work cross functionally with Marketing, Sales, Onboarding, Advanced Solutions and Support to ensure an outstanding client experience
• Learn our competition and be able to clearly convey why a customer wins with Fishbowl
• Value-sell and lead with insights

Preferred Experience:

• 2+ years experience in Midmarket or Enterprise Software Sales/SaaS with Proven track record of hitting and surpassing monthly and quarterly sales goals 
• Ideally B2B sales expertise with an emphasis on subscription and value selling 
• Outstanding verbal and written communication skills - and personality for days!
• Excellent time management skills
• Experience using Salesforce 
• Knowledge of MS Office and Salesforce to manage and drive sales, including a track record of providing reliable, up-to-date inputs
• Customer empathy, particularly for small businesses in manufacturing, warehouse and ecommerce
• Prior experience with Fishbowl would be ideal! 
• Willingness to be coached, desire mentorship, and have a growth mindset

Benefits and perks

• Great team culture and supportive, dynamic and fun working environment. 
• We are a lively, focused bunch of people who like to achieve a lot and be successful - but we enjoy ourselves at the same time! 
• Stunning newly renovated office with views up to the beach and across to the Mooloolaba marina. 
• Regular Team meetings, team lunches and fun team events!

What we offer

• Long-term career with a global company and ongoing opportunities for people who give their all.
• Progress and growth are our driving force - you will never become bored with us!
• Comprehensive, supportive, hands-on training.
• Supportive, fun and energetic team environment.
• Opportunity for further development and career growth.
• A team culture built on fun, respect, integrity, high-standards, commitment, hard-work, growth and transparency.

We look forward to meeting you!