Accounts Receivable Officer

Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

What you’ll be doing

The objective of the Accounts Receivable Officer role (internally known as Revenue Protection Officer), is to support the efficient operation of the Accounting Receivable and Revenue Accounting teams, including invoicing, receipting, ad-hoc refunds/captures and travel agency risk monitoring functions. The role will work to develop/maintain best practice systems and processes and controls, ensuring accurate billing/receipting functions in order to protect revenue as well as ensure that refunds/captures are processed accurately in a timely manner while minimising revenue leakage.

Further responsibilities: 

• Respond to queries received by phone or email from agents, internal departments and other external parties, accurately and in a professional manner
• Create invoices for all entities of the business, including Cargo which involves weekly Cargo invoice runs
• Process all receipts made into bank account relevant to the AR role
• Process credit notes in accordance with accounting policies and business controls
• Ensure invoices are sent and/or uploaded to the correct customers/portals in a timely manner
• Debt collection for all entities
• Assist with resolving queries from the customers/business
• Perform refunds for back office refund requests in back office systems to which other teams do not have access. This includes:
  • Refunds for Plusgrade and Lounge and non-ticket related requests (ET/MAI refunds)
  • Refunds via MAI – this includes resolution of ACCB File Escalation of VOID Emails representing failed credit card transactions needing recovery due to tickets voided in Sabre etc
  • Ensuring segregation of duties from other front line teams that do not have either the knowledge or system access to process
  • Ensure refunds/captures are processed in a timely and accurate manner, preventing revenue leakage
• Maintain required controls via segregation of duties with other front line teams and compliance checks for relevant approvals where required
• Interaction with banking via processing of ET refunds to bank account, resolution of ET refund rejections and ANZ Recall emails dealing with ANZ payment disputes
• Maintain and administer the agency billings process for all agents and other accounts processed via Agency Manager – this includes tasks such as running statements in ABS, doing direct debits, statement emailing, statement queries (Statements Online), entering bank account details to ABS for direct debit, commission adjustments where relevant

You’ll be great in this role if you…

• At least one year experience in an Accounts Receivable role
• Strong ability with computer systems and Excel
• High level of organizational skills
• Ability to apply judgement to prioritise work, determine best method to achieve outcomes and meet deadlines
• Ability to work in a team environment and work with little supervision
• Good communication and a positive attitude 
• Can come into our Brisbane Southbank office at least 3 days per week (there is flexibility to work from home up to 2 days per week)

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
• A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs
• One of Brisbane’s most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the road
• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
• Cheaper hospitality, retail, technology, beauty and wellness services
• Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
• ‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

When everyone is included, everyone wins

We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply?

We’re ready to hear from you. Apply now.