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Form of work
SalaryAbout the Role
Team Global Express is currently seeking a lively, friendly, and driven individual eager to join our Administration Team on a Permanent Basis at our Emerald Location. This role offers you the opportunity to join a vibrant team and provide administrative support to the wider business, whilst also providing exceptional Customer Service to clients and customers regarding freight and delivery matters.
Key Responsibilities and Job Requirements
- Provide general administration, data entry and office support to the wider team where required
- Stock management - ensure sufficient supplies of all resources and equipment
- Order in office supplies including stationery, technology, staff uniforms and other general items
- Scan and file office work and documentation, and be able to handle sensitive information in a responsible and compliant manner
- Utilise CRMs and tracking systems systems in order to track customer freight and resolve queries
- Manage customer queries across multiple divisions within Team Global Express
- Handle each customer interaction with empathy and resilience, adapting to diverse needs and situations.
- Educate customers on how to use our self-service platforms effectively.
- Liaise frequently with on site staff and proactively build relationships with key operations staff in order to resolve any customer queries or requests
- Must have precise data entry skills and excellent attention to detail
- Must work well under pressure in a fast-paced environment and have the ability to multi task
- Previous experience in logistics, freight management systems and manifesting is advantageous
Key Benefits
- Security: This is a Permanent Full Time role that offers longevity and further career development opportunities
- Our Brand: Team Global Express was listed as one of LinkedIn's Top Companies of 2023 in Australia.
- Staff Discounts: Enjoy various benefits from Coles Express, G'Day Rewards, Officeworks, Hertz, and more.
- Well-Being: We offer free well-being and mental health services to all employees.
About Team Global Express
Providing superior customer experiences and operational excellence, Team Global Express is Australia's largest intermodal logistics provider. An Australian owned business (established in 1888), we employ over 10,000 employees across over 150 locations. We build unique, innovative and tailored solutions across road, rail, air and sea; providing transport, logistics, and business solutions to customers throughout Australia and New Zealand.
Additional Information
We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.
As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.
It's never been a more exciting time to join our team as we take the next step in our journey.
To find out more about us, visit https://www.tgexpress.com.au/careers
To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.
