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Form of workWHO ARE WE?
Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.
We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.
ABOUT THE ROLE:
Reporting to the Sales Support Team leader, you will serve as a vital support resource for the Sales Support and Finance team, gaining exposure to a variety of significant projects involving multiple stakeholders.
The successful candidate will be responsible for:
- Ensure the accuracy of data through validation and organisation.
- Oversee the smooth processing of orders and obtain necessary approvals.
- Efficiently manage backorders and provide timely ETA updates.
- Skilfully coordinate deliveries, proactively addressing issues.
- Maintain up-to-date customer contact details.
- Responsively address customer inquiries and provide excellent service.
- Collaborate seamlessly with various internal teams to support operations.
- Take charge of Accounts Receivable and collections.
- Investigate and resolve billing disputes following company guidelines.
- Carry out general office administration tasks.
- Adapt to specific tasks related to projects and other directives from your manager.
WHAT WE'RE LOOKING FOR:
The ideal candidate possesses the following qualifications and attributes:
- A minimum of 1 year in an administrative or executive assistant role.
- Proficiency in Microsoft Office Suite and strong computer skills.
- Exceptional attention to detail, effective time management, and prioritisation skills.
- Excellent customer service, communication, and telephone etiquette.
- Capacity to perform under pressure.
- High motivation, a positive attitude, and willingness to learn.
- Comfortable working both independently and as part of a team.
- Collaborative and solution-oriented approach.
- The ability to cultivate strong relationships across the organization.
- Demonstrates initiative and strong problem-solving skills.
- Alignment with our operating principles.
WHAT CAN WE OFFER YOU?
Our people are at the heart of everything we do, so if our team is happy, we're happy!
- Tecala is certified as a Great Place to Work 2023
- Birthday Leave
- Health & Wellness – perks including discounted gym membership.
- Learning & Development – Development via self-paced learning, including educational assistance support with investment in training and upskilling
- Reward & Recognition Program – Thank your teammates!
- Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
- Employee Assistance Program (EAP)
- Referral Program - refer a friend and receive a cash incentive!
- A company that lives and breathes its Employee Value Proposition (EVP)
- A collaborative, supportive, and enthusiastic team
- A competitive remuneration package – including performance-based bonuses.
Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.
HOW TO APPLY
Should you be excited about the opportunity to really make a difference within a business, meet the musts, and tick some maybes, don't delay; send a cover letter and your resume through and start the next step of your career.
No agencies please – we've got this one covered.
We foster a work environment that is inclusive and diverse, where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, so we welcome applications from suitably qualified candidates across the range of underrepresented communities.
