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Form of workAn opportunity is currently available to apply for an Administration Manager in Specialist Consulting Clinics for Casey/Casey Suites and also may include Cranbourne Hospital.
This position is primarily responsible for improving the efficiency and effectiveness of clinic operations as well as patient experience through leading, implementing and supporting change.
This position is responsible for developing and redesigning administrative and clerical processes and procedures to improve workflow as well as monitoring performance at various sites.
- Develop and implement new processes and procedures to improve the efficiency and effectiveness of clinic operations as well as the patient experience
- Coordinate the implementation of reporting and system changes e.g. 1 July Changes
- Manage the operational workload across clinics and ensure adequate resources exist
- Introduce appropriate key performance indicators and benchmarking to monitor performance
- Reconfigure resources and work allocation to meet increasing and/or changing business demands
- Assist with the management and review of clinic templates to ensure they align with workflow requirements
- Ensure the delivery of customer service excellence by all team members
- Use innovative and interesting means to engage staff in reporting requirements
- Provide escalation pathway to staff and actively seek to resolve queries or problems
- Escalate issues/problems further as required
- Approve ordering of stores/equipment
- Be involved in the development and operationalising the strategic direction for high quality care
- Support staff and develop systems and measurements to ensure quality of care for each patient
- Be responsible for quality of care in each/service department
- Ability to think analytically, logically and possess effective problem solving skills
About Monash Health
Monash Health is a great place to work
To learn more about our organisation visit www.monashhealth.org.
To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers.
Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare for people at every life stage. With 25,500 employees, we provide care to south-eastern metropolitan Melbourne and rural Victoria from over 40 locations, via telehealth, within local communities and in people’s homes.
We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.
How to Apply
Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.
Preferred candidates will require a clear Police Check and a current Employee Working with Children’s Check and up to date COVID vaccinations prior to any offers of employment being made.
As part of our selection process, you may be invited by email to participate in an on-camera video interview.
Applications will only be accepted via the Monash Health online Mercury System only. Email applications will not be considered.
Existing Monash Health Employees should apply using your Monash Health employee account. For any queries regarding employee accounts contact Recruitment Services at ***********@monashhealth.org
